Expected Delivery for Purchased Items Should be Given at the Time of Purchase

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  • Updated 1 month ago
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It never fails, when I don't need a package quickly it come quickly and when I need a package quickly it doesn't come quickly. My Order Number: 84674 is needed before Saturday (8/24) at 4 pm MT so I can frame it for the fair and drop it off on Saturday to the fair by 5 pm MT and the shipping company won't let me pick it up when it's close enough for me to pick up. I know shipping can take 22 days, but that isn't listed anywhere on the site especially when three customer is ordering and if I were to order next day shipping it doesn't mean my order will be shipped the next day after I order it. It could still be late. So why would I trust that either?
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Valerie Aebischer

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  • Anxious and Frustrated

Posted 1 month ago

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Kelley Hurwitz Ahr

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I ordered something for a birthday present and I was very surprised to find out later that it takes about three weeks for it to be mailed (that's after the order is complete - three weeks just for shipping).    It seems odd that shipping should take three weeks when we pay quite a bit for shipping.  
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Jasenka, Official Rep

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Hello Kelley, I will ask that person handling orders check your message and explain more in detail then I could.
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Kelly, Official Rep

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Hi Kelley, if this is in reference to the item you're working on with me, it did not take three weeks for your item to be completed in production. An incorrect shipping address was provided to us and your item spent extra time being rerouted for you. You also ordered an oversized item which does increase the price of shipping and you did choose the US mail shipping option which is the slowest shipping method we offer.
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Kelley Hurwitz Ahr

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I was only agreeing that I was also surprised that the item took three weeks for shipping. That was after production was complete - just three weeks for shipping alone after the item was made. I’ve never heard of that long - I think it’s only going from North Carolina or Tennessee to Maine (I don’t remember the exact state it’s shipping from, it just struck me both east US) - not even that far away relatively speaking
(Edited)
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Jasenka, Official Rep

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Hello Valerie, next day shipping means your order will be shipped next day after it is made (and it takes 3-5 days for the product to be made depending on the time of order and type of product).
About your other questions, I'll forward this topic to the person that is handling orders and she will reply to you directly.
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Valerie Aebischer

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The problem is that the information of 3-5 days time to make and up to 3 weeks to be delivered isn't listed anywhere when making a purchase and it should be.
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Kelly, Official Rep

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Hi Valerie,

The production turnaround time is visible at the bottom of the product page when placing an order for example, a 20x24 canvas the following is at the bottom of the page:


Shipping timelines should be visible when you click on the different shipping options in the shopping cart.