Error Message while trying to order a print

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  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

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I tried to place an order for three canvas prints, and I got this error message "The amount charged ($110.97) doesn't meet the exptected price $110.96999999999998". What do I do now?
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Peter Kennett

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  • frustrated

Posted 7 years ago

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Jasenka, Official Rep

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Hello Peter, I'm really sorry you are having problem with your order. Can you please send e-mail with details of your order to info@pixoto.com?
Thank you.
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Jason Kiefer, Official Rep

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Peter - sorry for the trouble. We've never seen that error before. I just placed the order that was in your shopping cart for you. Please let me know if there is anything else you need or of this was not what you wanted.
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Peter Kennett

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Thanks for your help Jason, however I just looked at the UPS shipping address and noticed that when you sent the order, that it was shipped to the LAST address I had used (NH), not the address I had entered for his order (OH). :(
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Jason Kiefer, Official Rep

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Sorry about this Peter. Yes - I used whatever was the last address saved - but your new address wouldn't have been saved because the cart was erroring? I'm really sorry about that. Do you need to have this re-routed or will it be returned to us?
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Peter Kennett

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I got them! I had the person who received them forward them to me. Cost a bit - but I really needed the prints today and got them today. All is well. Just my pocketbook hurting a tad.

PS: When are you going to offer regular paper prints? All my clients want them!

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