Error in managing awards

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  • Updated 1 month ago
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Hey, hey, hey, Scott!
Things have been going on since yesterday.
Yesterday, the awards of the day were posted, but I didn’t get any mail. Is that normal?
This morning I receive (and I am not the only one) awards supposedly saying about last week, while this is a part of my awards in September... (Which have still not been processed) and there also without having an email...
Could you have a look ?

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Chatenet Gérard

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Posted 1 month ago

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Scott Murphy, Official Rep

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Hi Gerard, I see you were sent 2 emails.  A weekly for the week of 9/22/19. This email was sent at Thu, Nov 7, 11:27 AM .
 
You also were sent a daily at Thu, Nov 7, 8:01 AM  PST

Maybe the email went to your Spam/Junk folder?

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Scott Murphy, Official Rep

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September awards have not been sent and will be sent on Tuesday as discussed here https://getsatisfaction.com/pixoto/topics/slow-voting-saq5w80jxbi37?_ga=2.78787217.401112368.1573016694-584223595.1572162864
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Chatenet Gérard

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Two separate problems
First Regarding the week of september the 22th, I just find a post in my feed this morning, Unfortunately I didn't receive any email... and my spam folder is empty. See the picture joined.
I suppose that if we receive today some awards for a week of september, it's related to your operation of recuperation.
Second, regarding the day of november the 6th, I also saw in my feed the result, but I didn't receive the email giving me the total of points.
It's not the first time. A couple of week ago, I receive the email 36 hours later.
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Chatenet Gérard

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Same problem today with the Daily awards of the 7th of november.
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Scott Murphy, Official Rep

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I forwarded you the emails. Did you receive them?
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Chatenet Gérard

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Hello Scott,
Many thanks for that.
I received them this morning.
Regards
Gérard
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Scott Murphy, Official Rep

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Good to hear. Thanks for letting us know. We appreciate any reports and like to get things fixed as quickly as possible.
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Chatenet Gérard

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Hello Scott,
Same problem today with the Daily awards of the 8th of november.
Until a couple of days, at 5:00PM the awards were published on 'The feed', and at 5:05PM max, I received the corresponding mail. And that each day....!
Since yesterday, the mail seems to pass via Pekin or Tokyo, and arrive only the day after.
Have you an idea who could explain that.
Thanks.
Gérard