Error 500: internal server error when trying to purchase/download images

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  • Problem
  • Updated 2 months ago
  • Solved
As stated in the title, I get a Error 500 : Internal Server Error whenever I try to download images with my remaining tokens. I have tried each of these links and each has failed with that error (and tried both Chrome and Firefox, after clearing my cache):

https://www.pixoto.com/images-illustration-and-design/illustration/sci-fi-and-fantasy/perfect-world-5912060365897728

https://www.pixoto.com/images-illustration-and-design/illustration/sci-fi-and-fantasy/perfect-world-6189694836539392

https://www.pixoto.com/images-illustration-and-design/illustration/sci-fi-and-fantasy/forsaken-world-6220187762163712

https://www.pixoto.com/images-illustration-and-design/illustration/sci-fi-and-fantasy/perfect-world-5025458856919040

https://www.pixoto.com/images-illustration-and-design/illustration/sci-fi-and-fantasy/perfect-world-4550858796695552

https://www.pixoto.com/images-illustration-and-design/illustration/sci-fi-and-fantasy/perfect-world-5420256545734656

Also, I would get the error consistently when just trying to view another image in their gallery (and sometimes taken to a "Whoops! This page does not exist!" page, even though I had viewed that image/page before).
Photo of William M

William M

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Posted 2 months ago

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Photo of Scott Murphy

Scott Murphy, Official Rep

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Hi William, thank you for the report.  We will get back to you shortly.

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Scott Murphy, Official Rep

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This should be fixed as of 7:40:35 PM PST. Sorry for the inconvenience. 
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William M

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UPDATE: It is still giving me the "500 Internal Server Error" whenever I click on the "Download" button (next to the cart icon when hovering over an image in their gallery. Still cannot download any of the full-res images with my remaining tokens.
(Edited)
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Scott Murphy, Official Rep

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Uploading a fix..
Photo of Scott Murphy

Scott Murphy, Official Rep

  • 697 Posts
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Go ahead and give it another try