DuelBoost takes more than 24h.

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  • Updated 6 years ago
  • Solved
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DuelBoost takes more than 24 hours. Is that normal? I noticed this change appearing with timer in voting. Seems that you've got a lot of backlash and the timer disappeared. What bothers right now is prolonged DuelBoost.
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Dmitri Sädus

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Posted 6 years ago

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Jason Kiefer, Official Rep

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Currently we are having an issue where images with either 1) a low imagescore or 2) a high number of duels are not getting all of their duelboost votes in 24 hours. We are working on a solution - sorry for the inconvenience.
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Dmitri Sädus

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Hmm, that is strange. I have it regardless its score or battle number.

score 530 battles 88 - http://www.pixoto.com/images-photogra...

score 496 battles 125 - http://www.pixoto.com/images-photogra...

score 530 battles 352 - http://www.pixoto.com/images-photogra...

these are just the examples what I've noticed but it appears basically on every battleboost attempt. Happened just recently.

Maybe the links provided might help.
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Jason Kiefer, Official Rep

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Dmitri.

Thanks for providing the links

The first one is actually the same as the 3rd.
The second one has gotten an additional duel - but it does have a VERY high duel count relative to it's imagescore.
The third one has an even higher duels/IS ratio

This problem is correcting itself as we get more duels in. I apologize for the inconvenience.
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Dmitri Sädus

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Well, the problem is back again. I duel boosted all 34 pictures and none have finished. More than 24 hours have passed.
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Dmitri Sädus

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Dear Pixoto Team,

Are you serious about your QoS? I reported 4 days ago about re-emerged issues with finishing duels. Today I checked just in case into my account and I see the same thing - none of the duels has been completed. Problem persisting over 120 hours does not seem like a normal QoS not that I have to report back.

Please fix it for once.

Best regards,
Dmitri
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Sherry Andreason

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Dmitri, Pxioto is based in Colorado state an is experiencing very bad weather and flooding some of our team has been out of service due to their offices flooding, Thank you for your patience while we work on a solution.
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Chandra Wirawan

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Dmitri Sadus

I want to ask, before I apologize if I'm wrong ....
you get credit for a double boost from the results of your vote or buy, I see you are up 362, thanks
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Dmitri Sädus

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Buying credit is not in my dictionary. All earned by voting. What is 362? I have 92 credit left.

Well now when I logged in and checked the status all the duels have finished. I guess the back end did something. Can't tell is that actually finished duels or something else.

Any feedback is handy.

BR,
Dmitri
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Dmitri Sädus

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Actually if you could tell when the last duel finished it would sort it out for me.
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Chandra Wirawan

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thanks you, Greetings
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Chandra Wirawan

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I was doing "duel boost" and quickly proved not to wait a long time ........... I also used to do that and there was no trouble, and not wait until 24 hours has changed ..... possibility if internet network in Indonesia sometimes there is interference
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Dmitri Sädus

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Sorry I didn't follow it. Could you rephrase it.

Can you also check when my last duel finished?

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