disappearence of awards

  • 7
  • Problem
  • Updated 7 years ago
  • Solved
I seem to have lost at least 4 awards but I haven't deleted any images that would have had awards. What gives?
Photo of Charles Lupica

Charles Lupica

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 7
Photo of sudipto goswami

sudipto goswami

  • 26 Posts
  • 4 Reply Likes
I have also faced same problem. pixoto techies please look into it !
Photo of Dawn Vance

Dawn Vance

  • 21 Posts
  • 0 Reply Likes
mine too please :)
Photo of Dasha

Dasha

  • 9 Posts
  • 0 Reply Likes
I lost 10
Photo of Justin Kifer

Justin Kifer, Official Rep

  • 949 Posts
  • 193 Reply Likes
When did the awards disappear and can you all provide links to your profiles?
Photo of Charles Lupica

Charles Lupica

  • 2 Posts
  • 0 Reply Likes
My awards disappeared in the last few days. I had at least 41 awards and I'm not showing 37. In looking back on email notifications, I'm not sure that I'm not imagining this. Even though I remember seeing 41 when logging in to pixoto, my email notifications supports 37 and not 41.

http://www.pixoto.com/charles.lupica
Photo of southernbc

southernbc

  • 5 Posts
  • 0 Reply Likes
I had 25 awards and 4915 points yesterday morning Dec 13 2012. Today I have 16 awards - 2806 points.

http://www.pixoto.com/southernbc
Photo of Dawn Vance

Dawn Vance

  • 21 Posts
  • 0 Reply Likes
http://www.pixoto.com/dawnmichelle
the pic : http://www.pixoto.com/awards/70289325 shows I won but not credited as far as the number amount (today)

the pic: http://www.pixoto.com/images-photogra... (Oct 3-9 week)

the pic: http://www.pixoto.com/images-photogra... (Oct 3-9 week)

My status shows 43 and the other 3 show they haven't been added as far as status number...

Thanks :)
Photo of Dasha

Dasha

  • 9 Posts
  • 0 Reply Likes
On Thursday I had 91 awards, on Friday morning 81.
http://www.pixoto.com/dasha.herman/re...
Photo of Jason Kiefer

Jason Kiefer, Official Rep

  • 2228 Posts
  • 359 Reply Likes
Hi All - sorry for the shock. We had one set of weekly and one set of Monthly awards that were double counted in the awards count (you may have noticed that your /awards page did not match your count. Last night we ran a script that fixed all of the counts (in some cases your points are still double counted and that will be fixed next week). Sorry for the confusion.
Photo of ghislain vancampenhoudt

ghislain vancampenhoudt

  • 60 Posts
  • 5 Reply Likes
Early this morning (01.00 AM GMT) I had 734 awards and now I have 725 awards...
Can somebody tell me what happened ?
Thanks.

This reply was created from a merged topic originally titled
9 awards lost.
Photo of Lynn Wiezycki

Lynn Wiezycki

  • 3 Posts
  • 0 Reply Likes
My Awards number went down! I had 163 yesterday and now there are only 160 and I won 2 today!

This reply was created from a merged topic originally titled
Award Number went down.
Photo of Sahid Djatmika

Sahid Djatmika

  • 1 Post
  • 0 Reply Likes
Dear pixoto,

I want to know .... what happen with my awards ...? , today my awards amount is decreasing compare to yesterday .. please advice ....

thanks,
Sahid Djatmika.

This reply was created from a merged topic originally titled
decreasing awards amount .....
Photo of Cynthia Babcock

Cynthia Babcock

  • 2 Posts
  • 0 Reply Likes
Yes mine are missing too. I had 28 yesterday and 26 today...What's going on????
Photo of Justin Kifer

Justin Kifer, Official Rep

  • 949 Posts
  • 193 Reply Likes
As Jason mentioned above, we had a bug in our system that was double counting some of the monthly and daily awards. This impacted the counter you see that displays the total number. It was showing you had more awards than you had actually won. We corrected the counter the other day which is why you're seeing that you have less awards now. In fact, you have the same awards, but the count is correct now.

FYI - the point totals for those double counted awards are still not corrected. You should expect to see your points go down a bit as well at some point. We haven't had a chance to fix that yet.

Sorry for the confusion!

This conversation is no longer open for comments or replies.