COLOR PROBLEM ALERT!!!

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  • Problem
  • Updated 8 years ago
  • Acknowledged
You need to know that there is a bad glitch somewhere that is affecting the color of certain images. I don't need to tell you how IMPORTANT color is to an image. It appears to me that green (?) is being added to some images, but only in certain locations. An example: I uploaded this morning an image of a street scene in Iquitos, Peru. It is of a number of jitneys (motorcycle-driven tranportation) driving towards you. On the "My Images" page, it is as I uploaded it. However, when I click on it to see the larger image all by itself and get the detail information, the color is badly skewed! I also uploaded some jungle mushrooms that don't appear to be re-produced correctly, much darker than the original. I talked to a friend who is also involved with Pixoto, and he knows the image from Peru. He said it was dark and muddy on the ImageDuel screen. I want to pull the affected images, but not until you have a chance to see this . Please could you get back to me via email about this and let me know what's happening??? Thank you, Sandi Bosley
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Sandi Bosley

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Posted 8 years ago

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Justin Kifer, Official Rep

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Hey Sandi,

You're the second person to report this in the last couple days. We will look into it immediately.

Please keep the images live and send me URLs to the affected images as well as to your PIxoto profile ASAP. I will have Scott look into it. Thanks!
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Jason Kiefer, Official Rep

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Sandi - You're right. We found the images you were talking about and verified the issue. I believe this issue is caused because you have a embedded icc profile in your image that is not currently being used when we display the image on the detail page. We need to verify this but the behavior is consistant with this hypothesis. The reason it looks correct on the leaderboard is that we do a transform on the image that applies the ICC profile. This is a problem - we need to be consistant and either use the icc profile or discard it and we'll have to workout a solution to apply it. That said that isn't going to be easy because the image hosting software we use is provided by google and we'll have to figure out how to make it work.

One way to test this is to look at the jpg that you uploaded to us in your browser (just drag the image from your desktop to a browser window in mac or pc). If I'm right it should look the same as the image detail page.

While we work on a solution to this - you should have your image editing software apply the icc profile to the image before you upload to Pixoto. Most image editing software does this by default - so perhaps you uploaded the raw camera file?

Thank you for bringing this to our attention!

Jason
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Luca Libralato

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I would suggest to convert images to sRGB color profile, which should be the highest compatible profile.

Unfortunately not all Photo Editing Software allow to deal with color profiles properly.
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Sandi Bosley

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What I have doscovered is this: Since I do print some of my work sometimes, I had switched from sRGB to ProRGB. I switched back to "s" mode, reuploaded, resubmitted and the image looks fine now in image detail page, so I assume it will be ok on ImageDuel, also, but perhaps you could check on that. Also, when I save the image, I will be sure to un-check the ICC profile box. Hope I have helped! Sandi Bosley

This reply was created from a merged topic originally titled
COLOR ALERT PROB UPDATE.
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Justin Kifer, Official Rep

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Thanks Sandi!

We will continue looking at this, but it seems that using sRGB is the best option as you pointed out.

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