Canvas image has separated exposing the styrofoam everywhere. Anyone else with this problem?

  • 1
  • Problem
  • Updated 4 weeks ago
  • Solved
Canvas print has separated everywhere from foam core!
I have ordered several times and this hasn't occurred before.
Defect?!
Photo of Dana Styber

Dana Styber

  • 36 Posts
  • 1 Reply Like

Posted 1 month ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

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Hello Dana, I'm really sorry you are having problems with your order. Can you please post what is Order ID number for that canvas?
Photo of Dana Styber

Dana Styber

  • 36 Posts
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Second Reply,
Order 4848038431686656 of 1/29/17 20x24 image of a cobbled street Archway in France.  I have other canvas images from you.  Are they going to come apart/unglued?
What do I do about the canvas?  
My last orders are from 4/1/19.  I count about 20 canvas images Pixoto has done for me.
Sincerely,
Dana Styber
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Dana Styber

  • 36 Posts
  • 1 Reply Like
Hello,
Would you mind emailing me at dlsty@yahoo.com as it is difficult to find a link to get into my orders/account.

Thank you!
Photo of Jasenka

Jasenka, Official Rep

  • 17878 Posts
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Hello Dana, I forwarded your information to Kelly and she will contact you directly regarding this issue.