Can't upload

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  • Updated 6 years ago
  • Solved
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I'm trying to upload a picture for the first time on your site. I've got 91 credits, so I believe I have enough to upload an image, but once I've selected the image, it sits forever at 0% and just keeps spinning. The image size is 5 MB (according to your upload window - 4.60MB by Windows Explorer), with a file type of JPG. I'm using Windows 7 Home Premium SP1, Windows iExplorer 10.0.10. What am I doing incorrectly?
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John Costello

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Posted 6 years ago

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John Costello

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Tried resizing photos to under 50MP. Now files sizes are 1 - 4mB in size and still nothing uploads.
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Anita Christine

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I have same problem. Since two days ago I've had problem to upload the images. Currently I'm trying to upload but It's still the same.

Need your help to resolve our problem :) Thanks a lot Pixoto.

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Dark Reid

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Don't use internet explorer - use another browser
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John Costello

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I guess if my only option is changing browsers, I'm going to drop out. No reason in the world that they shouldn't be able to support commonly used browsers, not just Google browsers.
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Anita Christine

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I've been trying to use 3 browsers : chrome, firefox and opera. They still didn't work :(
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Dipali

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If your image is more than 18MB then it usually gives this error. Sometimes if it is less than that and you refresh the page you can see your image on the page. That is strange but it happened to me a lot of times. I work on Chrome.
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Anita Christine

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Yes, I've tried many times to refresh the page but the image still didn't show up as it should be.
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Lenore

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I had problems on this site with IE; switched to Firefox and the problems went away. I'm no big fan of Firefox -- had problems with it in the past -- but it seems IE doesn't play well with an awful lot of web sites.
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Jason Kiefer, Official Rep

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John and Anita. I'm really sorry you are having these issues. Could you each email me a file that you are trying to upload at jason@pixoto.com and I'll see if I can replicate.
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Anita Christine

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Hi Jason, thanks a lot for your reply.
I'll upload my file to you asap.

Looking forward to your reply.
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John Costello

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Jason - I loaded Firefox and have ben able to upload using Firefox. Not at all my preference! While I can upload (and have) using Firefox, I still not able to use Internet Explorer V10. It's disappointing I have to use different browsers to accomplish this.

Would you still like me to send you an image?
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Jason Kiefer, Official Rep

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John - were were having issues with uploading earlier today. They should be fixed now. If you are still having an issue with IE10 - then yes - please send me the photo and I will test.
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John Costello

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Jason, still having issues with IE10. I'm emailing you a test photo. I tried to upload using Firefox and it appeared as if it would upload. But, it just sits at 0% on IE10.

Thanks.
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Jason Kiefer, Official Rep

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Hi John - I didn't receive the image you sent but could you try again?  We just launched and upgraded uploader.

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