Can't Sign Up for Pro

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
Archived and Closed

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Whenever I try to start my Free Pro Trial, it just keeps bringing me back to the same page
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Hayden Scott-Williams

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Posted 7 years ago

  • 1
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Jason Kiefer, Official Rep

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Hayden - I'm sorry about this. It looks like maybe the expiration year is wrong on the card you are using. Our system is showing January 2013. Is that possible?
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Hayden Scott-Williams

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Ah that would explain it. I'll see if I can change the date. It should be November 2015. Maybe you have the old card details
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Hayden Scott-Williams

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LOL Was trying just that while you were replying. See my comment. It did the same thing to me :( just took me back to the same page
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Jason Kiefer, Official Rep

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I just cleared your billing information. Please try again. Sorry about this.
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Hayden Scott-Williams

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Same thing :( It just clears the info I've entered and displays the same page. Could it be related to the fact that I used to be a Pro but unsubscribed last month?
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Jason Kiefer, Official Rep

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It could be. I tried one more thing in our system. If you could try again - that would be great.
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Hayden Scott-Williams

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Sorry, still the same thing. Not to worry for now. I'll try again next month :)
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Hayden Scott-Williams

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Hmm, that's odd. I can't find where to change my card details and if I go to the sign-up page and select 'Add a New Card', it does exactly the same thing. I click 'Start Trial' and it takes me back to the same page
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Sherry Andreason

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Hayden, we might have to reset the fields, Jason will have to look at it when he comes in later in the morning.
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Hayden Scott-Williams

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Thanks a lot Sherry. I appreciate the effort :)

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