can't vote even though FB page is connected

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  • Updated 5 years ago
  • Solved
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I've linked my FB account and I still cannot vote. Can you fix it for me?
thanks,
Ben
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Benjamin Zollinger

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Posted 5 years ago

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Jasenka, Official Rep

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Hello Benjamin, please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.
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Benjamin Zollinger

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So I did this, and when I try to change my email address in Pixoto to be the same as Facebook, it says:

"This email is already in use by another account."

So it still doesn't work.
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Jasenka, Official Rep

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Hello Benjamin, this sounds like there is another account opened with e-mail you are trying to use. Please send me to jasenka@pixoto.com link to this topic, and both e-mails (one you are currently using, and one you want to change it to).
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Heather Vanderveen

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I am having the same problem.I can download but wont let me vote at all :(
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Jasenka, Official Rep

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Hello Heather, did you try procedure I suggested to Benjamin above?

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