Can't Vote

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  • Question
  • Updated 5 years ago
Pixoto is not allowing me to vote. I just made an account, verified with Facebook, and yet I continue to get the message:

In order to keep the voting fair and unbiased, we need to verify your identity first. Here are your options:

When I click on "Vote" in the menu.
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Parker Vandermeer

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Posted 5 years ago

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Jasenka, Official Rep

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Hello Parker, please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.
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Parker Vandermeer

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Hi Jasenka,

I have tried all of these steps and it is still not working for me.

- The emails are the same and I am signed into Facebook.
- I logged into and out of Pixoto, and was able to log into Pixoto using Facebook.
- It still says that I need to sign in with the same message, even though it tells me the accounts are connected.
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Jasenka, Official Rep

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Parker, I forwarded your issue to our tech. I will let you know when I get reply.
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Jasenka, Official Rep

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Hello Parker, you should be able to vote now normally.
Please let me know if you have any more problems.
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Ian Younger

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I have same issue. I am logged in to Facebook, my account is connected but I still keep getting the "we need to verify your identify first" box. I want to upload more pictures but cannot earn any credits.
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Jasenka, Official Rep

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Hello Ian, I just checked your account and I could see you can vote normally.

Can you please try signing off of Pixoto, clearing your browser cache, restarting it, signing back into Pixoto and try voting.

Please let me know if this doesn't help.
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Ian Younger

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Already tried that - in two different browsers - and still can't vote.
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Ian Younger

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Update - waited a few minutes then tried again - working now!
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Jasenka, Official Rep

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Ian, can you please let me know if this is your profile?

http://www.pixoto.com/ianyounger

If it is I can confirm that you can vote normally from that profile (and that you have over 1000 credits).

Can you please let me know if that is the profile you are using?
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Ian Younger

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Yes it is - in frustration, I bought 1000 credits - but voting now seems to be working, thanks.
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Jasenka, Official Rep

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Ian, I'm glad all is ok now. Thank you for letting me know.

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