Can't sign out of Pixoto

  • 1
  • Problem
  • Updated 3 years ago
  • In Progress
Can't sign out of Pixoto. When I select the sign out button, I get an error message saying "Unable to communicate with server"
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SParso

  • 27 Posts
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  • fine, how about yourself?

Posted 3 years ago

  • 1
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Jasenka, Official Rep

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Hello SParso, can you please try again? I just now checked and I can sign out without any issues.
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SParso

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I tried again. Still can't sign out. I'm using my IPhone 6s. I'm still getting the same error message.
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Jasenka, Official Rep

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Hi SParso, I forwarded your issue to our tech and I'll let you know when I get reply.
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SParso

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Thanks Jasenka.
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SParso

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Still have the same problem and haven't been contacted. Any news on a fix?
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Jasenka, Official Rep

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Hello SParso, can you please sign out of Facebook first then try signing out of Pixoto (without being signed into your Facebook account).

Please let me know if this doesn't help.
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SParso

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Jasenka, I tried logging out of Facebook first but I still get an error message when trying to log out of Pixoto. See the screen capture
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SParso

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Btw: This happens only on my IPhone. I can log out fine on my desktop computer.
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Jasenka, Official Rep

  • 17928 Posts
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Thank you for information SParso, I'll forward it to our tech.

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