Can't order a print

  • 1
  • Question
  • Updated 3 years ago
  • Acknowledged
Tried to order a print. Put in all my information hit purchase and it stalls out
Photo of Marilee Harper

Marilee Harper

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  • frustrated

Posted 3 years ago

  • 1
Photo of Jasenka

Jasenka, Official Rep

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Hello Marilee, I'm sorry you are having problems. Please send an e-mail to art-shop@pixoto.com with the link to the image you would like to buy, and please include the screenshot in the e-mail, where it is shown on which page you got stalled out.

Please let me know if this doesn't help.
Photo of Marilee Harper

Marilee Harper

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Order Summary

Redtail and Pronghorn by Kirby Hornbeck
Framed Prints - 8x10 inch
Border: classic
Quantity:
Price: $38.99
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Shipping Info

Billing Info Same as shipping
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up to 12 business days for delivery

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Complete Purchase: $53.98

This is what I want.
Photo of Marilee Harper

Marilee Harper

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https://www.pixoto.com/images-photogr...

This one
Thanks Marilee Harper
Photo of Jasenka

Jasenka, Official Rep

  • 18105 Posts
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Marilee, please send an e-mail to art-shop@pixoto.com with the screenshot in the e-mail, where it is shown on which page you got stalled out (with completely filled out information so we can check what the issue might be). The information you included here show me that you didn't input your information on order and without it, you can't complete order. Since that information includes your private information, please send the screenshot to above-mentioned e-mail.

I hope this helps.
Photo of Marilee Harper

Marilee Harper

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Guess I have to buy something from Microsoft to make it work. Any other ideas?
Photo of Jasenka

Jasenka, Official Rep

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Marilee, if you are using different OS or device (like iPad or mobile) please use Google to check how to take screen shots. In any case, please send an e-mail to art-shop@pixoto.com with as many details as you can of what happens when you try to order.
Photo of Marilee Harper

Marilee Harper

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Don't know how to screen shot.

Thanks
Marilee
Photo of Jasenka

Jasenka, Official Rep

  • 18105 Posts
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Marilee, when you are on the page please click on "Prt Scr" on your keyboard and then in the e-mail just right click and chose "paste".

I hope this helps.

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