can't link facebook account to pixoto.

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  • Problem
  • Updated 3 years ago
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Hi, I'm unable to connect my FB account which I need in order to confirm my identity. When I click connect with Facebook a popup window appears and then it hangs with the button Connect pressed.
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Ivan Despot

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Posted 3 years ago

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Jasenka, Official Rep

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Hello Ivan, can you please post link to your Pixoto profile?
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Ivan Despot

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Jasenka, Official Rep

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Hello Ivan, can you please retry linking your Facebook account to your Pixoto account?
Please do let me know if you have problems.
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Ivan Despot

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Hi, I tried but it hangs when I click Connect button again. It doesn't work and it's quite frustrating because I can't vote or do anything really without confirming my facebook account.
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Jasenka, Official Rep

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Hi Ivan, I forwarded your issue to our tech (I've done what I was able to - obviously without success), and as soon as I get reply from him I'll let you know.
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Ivan Despot

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hi jasenka,

thanks for your time. hope it gets solved, otherwise i cant do much on site :(
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Ivan Despot

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still nothing?
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Jasenka, Official Rep

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Hi Ivan, I'm really sorry about delay in reply, I have asked again.
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Jen Heavener

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My account says that Facebook is connected but I am still unable to participate in voting. It keeps asking me to connect via Facebook when I click on the VOTE button.
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Jasenka, Official Rep

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Hello Jen, can you please post link to your Pixoto account?
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Jasenka, Official Rep

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Hello Jen, I disconnected Facebook from your Pixoto account. please try making another connection.
Please do let me know if this doesn't help.
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Jen Heavener

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It's still not working. When I click on the "Connect with Facebook" button in my account, another screen pops open and says "Click the button to connect your Pixoto account with your Facebook account." When I click on the Facebook button nothing happens. Something appears to be wrong with the "Connect with Facebook" button because when I click on the "Connect with Twitter" button, the screen that pops open has much more information in it to allow you to connect. The Facebook one only has the blue button and no where to put your log in information. Any ideas? I wish I could screen shot an image to you.
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Jasenka, Official Rep

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Jen, please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook

your Facebook should be connected to your Pixoto account.

Please let me know if this doesn't help.
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Jen Heavener

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I am still having trouble.
I opened Facebook and logged in.
I opened and new tab for Pixoto and logged out.
I clicked on Sign In
I clicked on 'Sign In with Facebook' and it opened another page that says 'Your account has been connected to facebook, please provide your email to continue:' When I enter my email address and click 'Sign Up,' I receive an error message 'This email is already in use by another account.' Any ideas how to fix this?
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Jasenka, Official Rep

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Jen, did you make sure both your Facebook and Pixoto login e-mails are the same?
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Jen Heavener

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Yes. They are both the same email address. I just tried again by following the steps that you suggested and it is still not working.
I opened Facebook and logged in.
I opened and new tab for Pixoto and clicked on 'Sign Up'
I clicked on 'Sign In with Facebook' and it opened another page that says 'Your account has been connected to facebook, please provide your email to continue:' When I enter my email address and click 'Sign Up,' I receive an error message 'This email is already in use by another account.'
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Ivan Despot

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btw, I still didn't get any success regarding this, however I still haven't received any help regarding this....
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Jasenka, Official Rep

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Ivan, I'm sorry about delay in reply. Can you please try as I suggested to Jen:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook

your Facebook should be connected to your Pixoto account.

Please do let me know if this doesn't help.
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Ivan Despot

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Hi Jasenka, thanks for the reply. This works and at the same time it doesn't. Because Pixoto now links my facebook account to the first Pixoto account I made couple of years ago. Please take a look below :

http://www.pixoto.com/53r4ph1m -> old profile which i'd like to either remove, or disconnect from my Facebook account so I could connect it with the new one below

http://www.pixoto.com/iddespot -> new account I want to connect with Pixoto.

Is the tech able to remove/disconnect the previous account so I won't have any problems connecting it with the other one ?
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Ivan Despot

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the problems seems to be such that I can unlink Pixoto from Facebook account, but so far I haven't been able to do the viceversa, so every time I try to connect my facebook account with new Pixoto account it hangs because it's still linked with the other one.
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Jasenka, Official Rep

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Hi Ivan, I disconnected Facebook from your old account and I have disabled it. Can you now please try to connect Facebook to your new account (using method I described above, or just clicking on Connect to Facebook since now your old account is not enabled)?
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Ivan Despot

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Hi Jasenka, now it says that this email (idespot@outlook.com) is associated with another account. So when I try to link it with Pixoto account pressing Connect to Facebook hangs again :(
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Jasenka, Official Rep

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Ivan, just to be sure, you are using "SING IN with Facebook" or "SIGN UP with Facebook"?
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Ivan Despot

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neither, i'm going to account settings and then I use the Connect with Facebook account. I successfully select the FB account and press next and than it hangs with the Connect button pressed.
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Jasenka, Official Rep

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Just one clarification - your Facebook sign in e-mail is same as your old (now disabled) Pixoto account?
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Ivan Despot

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no, actually its the same as the new pixoto account email (idespot@outlook.com)

edited the wrong dot in the email.
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Ivan Despot

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Sry. I went to read everything from the top and it probably sounds messy the way I wrote it in different parts.

So, now I see that you did disconnect the old account that was created via Facebook Signup years ago and thats great, because its probably one step closer to what Id like to achieve :)

Now I would like to associate my new Pixoto account http://www.pixoto.com/iddespot (which uses idespot@outlook.com) and FB account which uses the same idespot@outlook.com email address. However it still hangs at the connect button like below on the screenshot.

http://postimg.org/image/anfvzv9e3/
and when I click OK it hangs at this screen
http://postimg.org/image/4k2wtp8i3/
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Jasenka, Official Rep

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Ivan and Jen, I read on your posts that you are using "Sign up" as opposed to "Sign in"

You can't use Sign up because that is for new users - Sign in for already existing users.

So please again try this

after these steps:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto

- chose Sign in on main page on Pixoto (not Sign up) on top right of the page



After you click "Sign in" you should be on this page



- then click on Sign in with Facebook and you should be redirected directly to your Feed page

there is no need to use Sign up or enter your e-mail in any steps of this process.

Please do let me know if this doesn't help.
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Ivan Despot

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Works like a charm now!!! Thanks a lot Jasenka, to be honest I was using Sign in with FB option also but without any success. Finally I can use full features of Pixoto. Thanks :)
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Jasenka, Official Rep

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Hi Ivan, no problem, I'm glad I could help. Actually yours and Jen's remark about Sign up make me thinking that you both used "Sign up" as opposed to correctly "Sign in" :)

I'm glad you made it, so now hopefully Jen will be able to connect too.
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Jen Heavener

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Mine still doesn't work. I tried 'Sign up' and 'Sign In' with no success. I tried using Safari and Chrome with no success. I even cleared my browsing history just in case there was some sort of glitch and that didn't help. No matter what I try, my browser keeps taking me to this page: http://www.pixoto.com/signup-user.

Even when I follow your steps exactly as follows:
My Pixoto and Facebook emails are the same
I am signed into Facebook
I logged out of Pixoto
I clicked on 'Sign in'
I clicked on 'Sign in with Facebook'
It directs me to a page that asks me to log into Facebook by providing my email and password and the I click on 'Log in'
I am automatically redirected to this page: http://www.pixoto.com/signup-user

Something is definitely not working with my account but I can't figure it out. My husband is trying to help me troubleshoot the problem now so hopefully we can find something. If you have any other ideas, please let me know.
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Jen Heavener

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Mine still doesn't work. I tried 'Sign up' and 'Sign In' with no success. I tried using Safari and Chrome with no success. I even cleared my browsing history just in case there was some sort of glitch and that didn't help. No matter what I try, my browser keeps taking me to this page: http://www.pixoto.com/signup-user.

Even when I follow your steps exactly as follows:
My Pixoto and Facebook emails are the same
I am signed into Facebook
I logged out of Pixoto
I clicked on 'Sign in'
I clicked on 'Sign in with Facebook'
It directs me to a page that asks me to log into Facebook by providing my email and password and the I click on 'Log in'
I am automatically redirected to this page: http://www.pixoto.com/signup-user

Something is definitely not working with my account but I can't figure it out. My husband is trying to help me troubleshoot the problem now so hopefully we can find something. If you have any other ideas, please let me know.
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Jasenka, Official Rep

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Hi Jen, Sign in should never redirect you to Sign up page.

Can you please send me screenshots of your try process to (one page at the time with text what you click) jasenka@pixoto.com

I think that you by mistake click sign up in one of the steps but I can not be sure since I can not replicate your process.

I really want to help you to use your account on full.

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