Cannot vote although my facebook account is linked

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  • Updated 3 years ago
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I am unable to vote. I have uploaded 3 images, now have no credit left and cannot vote. I have linked my facebook account, pixoto is saying my facebook account is linked but I still can't vote. Pixoto is saying I still need to link my account. It's going round in a loop?
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Graham Dobson

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Posted 3 years ago

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Jasenka, Official Rep

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Hello Graham,

please try this:

- make sure both Pixoto and Facebook log in e-mails are the same
- make sure you are signed into Facebook
- log out of Pixoto
- chose Sign in
- then Sign in with Facebook

your Facebook should be connected now properly to your Pixoto account.

Please let me know if this doesn't help.
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Graham Dobson

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Hello Jasenka

Thanks for your prompt reply.

I have tried what you have suggested however I still get the same white box to link with Facebook. I have only ever logged in via Facebook, and I still can't vote as it's saying I need to link my account?

Thanks
Graham
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Graham Dobson

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Graham Dobson

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I can't even upload any more pictures as I have no more credits. Please can you help me to enable me to vote.
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Graham Dobson

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I have now changed my Facebook email and my pixoto email in the account page and I still can't vote!
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Jasenka, Official Rep

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Graham, if you can please post link to your Pixoto account I can disconnect Facebook from it and you can try to connect it again - that should solve the issue.