Cannot log in using my email address

  • 1
  • Problem
  • Updated 5 years ago
  • Acknowledged
I always log in to Pixoto using my email when at my home computer. However, if I attempt to log in to Pixoto using my iPad (through the pixoto app) or on my laptop computer I always get a message "bad credentials". I had this issue before and I thought it got resolved according to Jason's email response on 10/2/14.

Unfortunately, this is a continuing problem. Can this really be resolved?
Your help is greatly appreciated.

- Jay Snell
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Jay Snell

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Posted 5 years ago

  • 1
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Jasenka, Official Rep

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Hello Jay, I'm sorry you are having problems. I will ask about this and let you know when I get reply.
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Jason Kiefer, Official Rep

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Hi Jay - unfortunately this is a different problem than before. On you laptop can you try clearing your cache and cookies? Also try using a different browser. In the meantime I'll have someone here take a closer look to see if they can find the problem.
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Jay Snell

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Thanks for looking into this issue. I just tried logging in to Pixoto using Firefox and ran into the same problem: "Bad Credentials". This is very weird.
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Morgan Root, Official Rep

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Jay,

Can you try a password reset by clicking the forgot password button from the login screen? I have checked your account and I don't see any problems.

Morgan
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Jay Snell

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I tried to change my password on the only computer that I can successfully log in to Pixoto and after selecting "forgot password" I entered my email address and got the following error message: "An account with this email does not exist".



However, I just logged in again using my normal email. So the system still knows my email address.
. . . . I'm confused.

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