Cannot download images, java exception "No such buyer type null"

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  • Updated 4 months ago
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I have 100 download credits, but I can't download any images. I've tried my MacBook and 2 different java.lang.RuntimeException: No such buyer type null

How do I fix this? I ma guessing that some field in my profile is not filled out, but I don't know where the "buyer type" originates.
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Steve Scott

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  • frustrated

Posted 1 year ago

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Jasenka, Official Rep

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Hello Steve, I'm sorry you are frustrated. If you can please post link to your Pixoto account I can ask that it is checked and corrected.
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Steve Scott

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Jasenka, Official Rep

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Thank you for the information, Steve. I have asked our tech to check your issue so it can be corrected. As soon as I get a reply I'll let you know.
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Scott Murphy, Official Rep

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Hello Steve, I would like to get this resolved for you as quickly as possible.

I see you were charged on Jul 24, 2018 for a 100 download subscription, but the system has no record of your subscription being active. Would you mind explaining the steps you took to reactivate your subscription? (I see you also had a subscription in the past).

Another words, did you go here https://www.pixoto.com/stock/checkout
or somewhere else when you paid?

Sorry again this did not work as you expected. I would like to identify what caused the issue so it never happens again. Plan on us reimbursing you for the past month as you have been unable to use your subscription.
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Yani Hassan

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a have same problem, Cannot download images, java exception "No such buyer type null"

my profile
https://www.pixoto.com/yanihass

please check my problem, thanks
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Jasenka, Official Rep

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Hello Yani, I'm sorry you are having issues. I have asked about this and I'll let you know as soon as I get a reply.
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Yani Hassan

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I still waiting the answer , this day completly a week I can't download the picture ... please as fast as posible
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Scott Murphy, Official Rep

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Please log out and log back in.  It should work now.
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Scott Murphy, Official Rep

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Your account should be working properly.  Please confirm.
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Scott Murphy, Official Rep

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This situation happens when you previously had a Stock subscription, stopped it and started it again. Please let us know if you continue to have any other issues.
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Yani Hassan

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This reply was created from a merged topic originally titled Cannot download images, java exception "No such buyer type null".

a have same problem, Cannot download images, java exception "No such buyer type null"

my profile
https://www.pixoto.com/yanihass

please check my problem, because i've paid $49.9/month with creadit card. thanks
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kingkongred123

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If any programmer gets this Java exception errors on their codes that should be removed by them only. For better suggestions can take from Dart vs Javascript to solve this exception quickly.

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