Cannot access early photos in my images

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
Cannot access early pictures in my account when scrolling through them. Get an "aw snap" reload error when I get about half way through the images. Using Chrome and completely cleared browsing and history data as suggested and it still did not fix the problem. Also tried to use Microsoft Edge instead and it has the same problem in that browser as well. I need to make corrections to a photo and cannot get to it at all to fix it. Have been trying for 2 days and do not get anywhere. Please help ASAP!
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RMC Rochester

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  • frustrated

Posted 7 months ago

  • 1
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Jasenka, Official Rep

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Hi RMC, I'm sorry you are having problems. I can confirm that your page crashed when loading about 1000 images. I'll forward it to Scott so he can check what the issue is.

In the meantime, since you have many images, I would suggest that you limit the display of images selecting category and subcategory just to display images within certain subcategory so it would be easier for you to find the image. You can sort by category and subcategory selecting drop-down manu just below map on your profile (or recent) page: "Show images in: All Types" - just hover mouse over "All Type", select Photography and then category and subcategory so lower number of images will be displayed.
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Scott Murphy, Official Rep

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Hi RMC,

We made some short term improvements that should allow you to get further down. Please let us know if that helped. We have a longer term solution we are working on, but this will be several months.
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Scott Murphy, Official Rep

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If that doesn't work, we can add a date selector to allow you to view images after a certain date.