Can not upload

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
I can not upload. Everytime I upload it gets stuck at "We are processing your image. Please hold on"
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Kumar Upadhyay

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Posted 6 years ago

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Sherry Andreason

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Hello Kumar,

Check the file size of the image you are trying to upload. At the moment we are having some problems with uploads over 2MB in size. If your image is over 2MB try sizing it down and seeing if it will upload.

Also check to see if you have enough credits to Submit a photo, each photo requires 10 credits, if you scroll all the way down to the bottom of the Submit page you will see how many credits you have available.

If neither of these items is the problem, please let me know. I will need to contact the tech team.
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Kumar Upadhyay

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Hello Sherry

I do not want to size the picture down. I have enough credits. When will I be able to upload picture that are above 2MB
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Sherry Andreason

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I am sorry Kumar we do not have a estimated time for the fix, it is on the list of bug repairs but no ETA at this time.
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Kumar Upadhyay

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Hello Sherry

I don't understand. I have uploaded picture more than 2 MB all the time. How come the bug now? And, what does it mean to not have an ETA? or Do I just stop uploading?
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Sherry Andreason

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Hello Kumar,

I am sorry ETA means estimated time of arrival, I don't have a date for a fix on the problem.

If the reason the photos will not upload is the file size then there is no way other than re sizing them to get around the problem. If you would try with a smaller size file so we can see if that is the problem or if there is another problem that would be good.

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