BAD CREDENTIALS = BAD SERVICE

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  • Updated 5 years ago
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Why is my sister having trouble logging in and by the look of it we are not the only ones getting responses like Bad credentials. sack your tech team cause this is a basic issue to fix. you will loose alot of people who spend money to use the site.
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Janice Larkins

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Posted 6 years ago

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Jasenka, Official Rep

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Hello Janice, I'm sorry your sister is having issues. Can you please post link to your sister's account so we can check it?
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Janice Larkins

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sorry it's me ,my brother wrote it on my computer...i go through facebook to pixoto but now when i go to sign in it says bad credentials... i sent an email teling you about it and the guy just said i couldn't go through facebook anymore but i can't even sign in not with it...it just says "bad credentials" must be a glich on your side.
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Jasenka, Official Rep

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Hello Janice, you have asked for your account to be deleted. You can not make new account using same facebook and e-mail address, and you can not sign in to account that is deleted.
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Janice Larkins

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well that's pretty stupid,surely you can undelete my account...there must be a lot of people that change their mind after deleting...i only have one facebook and email account,so is there anything you can do to help...i read a lot of other people using pixoto were having the same ,so if they deleted their account it's the same...people don't realize once they delete they can't use through facebook when they delete..you should make it clear ...you are going to loose a lot of people by not letting them to come back.
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Keith-Lisa Bell Bell

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I deleted my account and would like it back I only have one email and one Facebook account is there anything that can be done
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Jasenka, Official Rep

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Hello Keith-Lisa, you should be able to use your account now.
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Keith-Lisa Bell Bell

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Thank you so much
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Keith-Lisa Bell Bell

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again I want to tell you thank you for getting my act. back, I was justing wondering if there is a way to get my awards back also.
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Jasenka, Official Rep

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Hi Keith, I will ask about this and let you know when I get reply.
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Keith-Lisa Bell Bell

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Thank you

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