Hi Michael, I see 35x3 awards, so that should be 105 awards shown. Can you please let me know from where (link) are you clicking thumbnail to get imagedetail preview without all awards shown? And does it show only some of the awards or none?
We have not been able to replicate this behavior. If you can provide a time today or tomorrow when you are available to chat, we will turn on the website chat at that time and we can troubleshoot this together to get it resolved for you.