Award Notification on Facebook

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  • Updated 4 years ago
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I get email notifications that some of my photos have won awards. The notification says that it will be posted to Facebook. However, I never see it show up on Facebook. Can you help me with this problem?
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Doug Craig

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Posted 4 years ago

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Jasenka, Official Rep

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Hello Doug, it could be that your Facebook Token has expired. You can do the following: 1. Sign out from Pixoto; 2. On Facebook apps page find Pixoto and remove it from apps; 3. Sign back into Pixoto (using Facebook) and your Facebook should be automatically connected.

Please let me know if this doesn't help.
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Doug Craig

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I have done as you said. Since I doubt that any awards will be posted retroactively, time will tell whether your solution worked or not. Thanks for the tip!
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Jasenka, Official Rep

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Hi Doug, you are correct awards will not be posted retroactively.
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Doug Craig

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After what time period does a Facebook Token expire? And how am I notified when it does expire?
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Jasenka, Official Rep

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Hi Doug, this is completely in Facebook hands, we don't have that information and I think you are not notified when it happens (at least we didn't get information from other users when their tokens expired).
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Doug Craig

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Thanks so much for the timely responses.

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