Account duplication for no reason

  • 1
  • Question
  • Updated 6 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Question answered

I appear to have 2 accounts on Pixoto - one called photo-times (my long standing account with all my photo's and awards on) and an 'upgraded' account that has the last 7 photo's I've uploaded only. Can I please only have the one account - is there any way of merging the 2 accounts?
Photo of Elise Northfield

Elise Northfield

  • 7 Posts
  • 0 Reply Likes
  • confused

Posted 6 years ago

  • 1
Photo of Elise Northfield

Elise Northfield

  • 7 Posts
  • 0 Reply Likes
can someone please help?
Photo of Jasenka

Jasenka, Official Rep

  • 18250 Posts
  • 1324 Reply Likes
Hello Elise, I'm sorry about this. Can you please post links to both account?

I'm sorry but there is no way to merge the two accounts. Please let me know which one you would like to keep (other will have to be deleted).
Photo of Elise Northfield

Elise Northfield

  • 7 Posts
  • 0 Reply Likes
http://www.pixoto.com/elise.h.northfield is there 'new' account that i never asked for and http://www.pixoto.com/photo-times is the original account.

I would prefer to keep the original photo-times account.

Once the new account has been deleted will i be able to upload the photo's onto my original account?
Photo of Jasenka

Jasenka, Official Rep

  • 18250 Posts
  • 1324 Reply Likes
Hi Elise, you have probably opened new account while trying to log in to old one. Just as formality, can you please send me e-mail to Jasenka@Pixoto.com from e-mail associated to new account and ask for account to be removed?

I will get the account removed as soon as I receive your e-mail.
You can upload the photos to your original account as soon as new account is deleted.

This conversation is no longer open for comments or replies.