I notice 90% of the complaints come as a result of players who do not follow the rules. Maybe you should hire someone who goes through the accounts regularly to enforce the rules and regulations of the site. Maybe someone who checks the reported images and fixes the problem rather than allowing reported images to remain on the site for days if not weeks. I think this would encourage more of the players to upgrade to pro accounts if they thought their input made a difference and would make the image duals fair. Maybe some sort of penalties for repeat offenders? It is just very discouraging to see the same players getting away with the same violations over and over again.