A pic won't upload at same size as other pics of mine

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
What would cause an error in uploading a pic? Could it be too large?
Photo of Lori Broussard

Lori Broussard

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Posted 6 years ago

  • 1
Photo of Sherry Andreason

Sherry Andreason

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Hi Lori, there are a couple of things that will cause a photo not to load on Submission. Check first to see if you have enough credits, If you go to the Submit page you can scroll to the bottom and the Submit button will tell you how many you need ( 10 credits per photo) to the right of the button it will tell you how many you have, If you don't have enough you can click the VOTE button at the top of any Pixoto.com page and participate in the duels to earn more credits.

If the image is smaller than 900 pixels it will not load from your hard drive.

If the image is larger than 20mb it will not load,

If the image has the same file name as another image you have already uploaded, it will not load.

Please let me know if none of these help resolve the problem.

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