5 credit showing up but don't count

  • 2
  • Question
  • Updated 6 years ago
My image duel showing 5 credit but when I want to use it it always say I don't have enough. This is just recently the last 2 weeks. What's up? I have Goo
gle chrome and Win 8.1
Photo of Zsuzsanna Szugyi

Zsuzsanna Szugyi

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Posted 6 years ago

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Photo of Jasenka

Jasenka, Official Rep

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Hello Zsuzsanna, it could be that the browser is showing incorrect credit amount. Can you please try signing out, clearing your cache, restarting browser then signing in and see if the credit ammount is updated then.

If this doesn't help, please let me know.
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Zsuzsanna Szugyi

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I already did that. The 5 credit is only working if I add 5 more credit. At that time the 10 will work as 10 and I can posted as 2 x 5 also or 10, but if I use only 5 the remaining 5 credit it does not allow me to use it.
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Terry Gower

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I'm having the same issue, its not recognising the 5 credits.
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Mark Zouroudis

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I also had the same issue. I just make sure I have a lot more credits and it's not an issue but there is something wrong there.
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Mark Zouroudis

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No longer having this problem. Had last five credits and was able to unpause with them.
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Jasenka, Official Rep

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Thank you for this information Mark, really appreciate it.
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Jasenka, Official Rep

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Zsuzsanna and Terry, do you still have the problem with using credits, or are you able now to use last 5 credits?
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Zsuzsanna Szugyi

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I have 5 credit showing now and this is window is showing up when I want to use it:
>You don't have enough credits. To earn more, try out ImageDuel, or just buy more.
Close Buy Credits Earn Credits<

I hope this is helping you to solve it.
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Jasenka, Official Rep

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Can you please let me know what do you try to unpause your photo or boost it?
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Terry Gower

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I don't have a photo to unpause to try
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Zsuzsanna Szugyi

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unpaused
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Jasenka, Official Rep

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Thank you Zsuzsanna, I have forwarded this information to our tech to see what is the problem about.
Photo of Zsuzsanna Szugyi

Zsuzsanna Szugyi

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I still have the problem
.
Photo of Terry Gower

Terry Gower

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I have 9 credits, tried to unpause a shot, told me I didn't have enough.
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Jasenka, Official Rep

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Thank you Terri for information. We are looking into it.
Photo of Zsuzsanna Szugyi

Zsuzsanna Szugyi

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I still have the problem !!!
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Jasenka, Official Rep

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Hello Zsuzsanna,we have found the problem and we are working on fix for it. Again, I'm really sorry about delay.
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Betsy Sharp

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I also am having this problem, I had 85 credits, used 10 of them and then am told I didn't have enough and it has happened several times. I am also new to the site.
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Jasenka, Official Rep

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Hello Betsy, sometimes it is possible that you have already spent credits but display doesn't "catch up" to the system data. Can you please try clearing browser cache and restarting browser? Or checking on different browser to see if credit amount is different?
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Betsy Sharp

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Yes I did do that, it has happened 3-4 times, I waited to say anything until I had done that. I have since voted again and it appears to be working now, thank you.
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Jasenka, Official Rep

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Thank you Betsy for informing us everything is in order now.

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