20 meg size limit on uploads?

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  • Updated 6 years ago
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Hi Sherry. Has anyone gotten back o you yet concerning the 20 meg size limit for uploads? It's really no problem if that is the limit but I would really to know so I don't have to keep resizing my photos.
Thanks
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Andrew Halpern

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Posted 7 years ago

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Sherry Andreason

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Hi Andrew,

I checked on a couple days ago and it seems that it is not an easy fix so it is going to take some time. I am not sure how much time though.
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Andy Halpern

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Sounds like something Congress would say about the economy. :)
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Andy Halpern

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So is Pixoto still going to continue to claim members can upload up to 50 meg pics? This function has not worked since I have been a member. It really gets my goat when people make false claims just to get more business. I myself believe in truth in advertising but to each thier own. Maybe if you edit the site to say 20 Meg's rather than 50 then it would be a truthful statement.
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Sherry Andreason

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Hello Andy, this is an issue we are having with our hosting provider, not our own site, that is why it is taking time to resolve. We are trying to work with them to find a solution to the problem.
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Andy Halpern

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I understand. You have been having this issue for over a year So in the meantime you keep advertising that the limit is 50 Meg's. I don't understand what is so hard about changing the wording on your site. It would take about 10 min for any web programmer to make the change. Heck, give me access to the page and ill change it if its to inconvenient for someone. I love the site but hate being misled. Until I hear otherwise I will just assume the upload limit is 20 Meg's. I'm not sure why Pixoto can't just come out and say that. Sigh.....
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Andrew Halpern

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I take it you either can not, will not or don't think its important enough to resolve this issue. You continue to claim you support max 50MP or 32MB uploads but have not actually supported this claim in well over a year. Do you just plan on continuing to make false claims or are you going to fix this issue?
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Sherry Andreason

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Hello Andrew, the problem involves a vendor and we are/trying to work with them to find a solution.
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Andrew Halpern

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Yes.I was told that even before you came on board. I know it is a Google issue as that is where you have your servers. It really doesn't bother me that no images over 20 meg can be uploaded. What bothers me is the fact that no one is changing the web site to reflect the fact that you CAN"T upload any files larger than 20 megs and never have been able to. I am wondering how long a problem gets worked on before it becomes an unresolved issue. I guess truth in advertising does not mean much these days. (sigh)
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Sherry Andreason

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I am sorry you are upset about this Andrew, we are hoping to resolve the issue with Google soon, it would be a waste of resources to change the site only have to change it right back
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Andrew Halpern

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No big deal Sherry. It does not make sense to waste over a year of your time fixing this problem when you you could spend 15 min changing the number 32 to the number 20 on your site. It just does not make any sense to me. It also wastes my resources having to make multiple copies of my work just to be able to upload my photos to pixoto. oh well. such is life...Thanks for checking into this for me. I will drop this now. It's just not worth it.

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