(lack of) Transparancy by Pixoto team

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This conversation was archived and is no longer visible to community members. The community moderator provided the following reason for archiving: Although this doesn't fall into a standard topic, I'm going to keep this alive until all concerns are addressed.

Triggered by the communication in some other threads with complaints regarding Pixoto I've gathered some information from the Pixoto site.

A few examples of the many threads with complaints and or unanswered questions:
http://community.pixoto.com/pixoto/to...
http://community.pixoto.com/pixoto/to...
http://community.pixoto.com/pixoto/to...
http://community.pixoto.com/pixoto/to...

The team behind Pixoto (according to what they say https://www.pixoto.com/about):
Jason Kiefer, CEO & Founder
Justin Kiefer, Co-Founder
Scott Murphy, CTO & Co-Founder, Java guru
Confirmed by e.g. https://pitchbook.com/profiles/compan... and other Google-search hits.

However Jason Kiefer didn't show interest or responded to any questions for the last few years (neither questions from members/customers, nor questions from great community moderator Jasenka were followed up).
His linked-in profile (https://www.linkedin.com/in/jasonbkie...) shows focus on complete different activities (and by googlin' around your can find even more).
Also Justin Kiefer is no longer part of the Pixoto team. According to his linked-in profile (https://www.linkedin.com/in/justinkifer/) he quit Pixoto by the end of 2017
And finally Scott Murphy, is CTO but stated in this community thread http://community.pixoto.com/pixoto/to... :
"For clarification, I have not been involved in Pixoto for almost 2 years."
From the same thread we learn that Scott wants to be back involved, but (although he's CTO) somehow he had to reach out to the current management and came to an agreement to take over controlling interest of the company.
So who is the current management Scott refers to?
According the Pixoto site itself but also https://datafox.com/pixoto-inc :
Jason Kiefer and Scott Murphy...

Some numbers:
Active members (members posting at least 1 picture in that year) since the start of Pixoto
2011 6.978 (site started in 2011)
2012 35.199
2013 64.422
2014 84.424
2015 62.898
2016 36.678
2017 25.224
2018 10.455 (as per today)
So Pixoto is almost back at their starting point and still members/customers are leaving each month.

About the future of Pixoto:
Despite questions, remarks and doubts about the future of Pixoto (the impression Pixoto ended up in a dead-end-street and will die)
Scott Murphy claims in this thread http://community.pixoto.com/pixoto/to...:
"No, it's not a dead end street. We are transitioning platforms and unfortunately it takes a bit of work. "
Besides the repeated remark that it's not a dead-end-street I cannot understand
why Scott about a month ago claims "We are transitioning platforms" and in the other tread http://community.pixoto.com/pixoto/to... indicated (a day ago) "I have been on the road this past month" which doesn really sound like "transitioning platforms".
It's just confusing.

In this thread http://community.pixoto.com/pixoto/to...
Scott Murphy promised 28 days ago, "a roadmap with a timeline is definitely doable. In the following month, I will start exposing the release schedule as well as released changes."
There are 2 weeks to go in August... will Pixoto this time make their promise come trough?

Scott, Jason, I hope you get the message !!!
Don't become defensive again and try at least to understand why several community members are concerned and provide the constructive feedback.
Please become fully transparant about actual situation. Good news or bad news I don't mind (although I hope for good news) as long as it's honest and 100% transparent,
both about company situation and current team(size) that drives pixoto and the future development of Pixoto.
Please don't fool around any more with the Pixoto community!
And as said by other Pixoto community members as well: do a much better job of listening to and communicating with your customers.
When promises aren't met let people why know before it blows up into an issue.

Hope to hear from you.

ps. Last few years all competing photo-sites came with frequent updates, releases, improvements, news, member-interaction etc.etc., but nothing from Pixoto,
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Ad Spruijt

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Posted 1 year ago

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Scott Murphy, Official Rep

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Hi Ad, I restored this because I wanted to people to makes sure all of your concerns were addressed. I'll clear it out again once you get the resolution you are looking for.
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Ad Spruijt

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Hi Scott
I'm really glad to hear the changed attitude from your side!
Really appreciate it.

But a question, you restoured this thread, but it doesn't become visible somehow in the list of topics?
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Annette Flottwell

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yes it is the end of September now. Where do we stand?

I may not be the biggest contributor because

- there is basically no marketing done for contributed photos
- the voting system seems to be random at best. Sigh
- some categories don't work because of flawed definitions (abstract, nature up close)
- no limits for nearly identical shots (40 pictures of waterlilies in a boring centre composition in one week but according to Jasenka not very similar

but I staid and even put in a pro membership to give it a try.. because there are some excellent members here who stand out

Now give me one good reason to renew next year!
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Ad Spruijt

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I'm afraid whether that good reason will come...
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Ad Spruijt

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Hey Scott

2 months have passed by and unfortunatly things got worse as number of thechnical issues is increasing...

Where is the improvement promised?

Ad
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Scott Murphy, Official Rep

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Hello Ad,

Yea, I know... we have been experiencing a lot of technical issues unfortunately. Google released a "September Surprise" which completely made the platform we our on unreliable.  We have been working with Google, but unfortunately they are clueless to the issue that they introduced which stems from a memory leak in their platform.  I have explained in detail to them the underlying issue, but the skillset of their technical team appears to not be what it used to be. 

We have been simultaneously working with them to fix their platform as well as moving to a newer platform.  This has been a lot of work. My guess is we will be fully migrated before they figure out what they screwed up on their end. 
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Ad Spruijt

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Thanks Scott for the Site updates. Finally things got moving.
Any update on situation/developments @Pixoto itself? e.g. current management? did you took over?
regards
Ad


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Ad Spruijt

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Almost a new year starts. A good moment to share an update I would say...
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Ad Spruijt

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Hi Scott, time for an update I would say.

Active members (members posting at least 1 picture in that year) since the start of Pixoto 
2011 6.978 (site started in 2011) 
2012 35.199 
2013 64.422 
2014 84.424 
2015 62.898 
2016 36.678 
2017 25.224 
2018 12.645 
2019 3.913 (as per today)
(Edited)
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Ad Spruijt

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This reply was created from a merged topic originally titled Will there be a future for Pixoto?.

Hi Scott, numbers still are going down. Hardly any partipation in 2019 anymore.

I have't seen new major releases bringing new functionality either, despite the intentions communicated before. Alternate sites, that are developing, seem to be more attracting and more-and-more members are moving on and leave pixoto?
It's about 8 months now since I posted the "lack of transparancy by Pixoto mgt" ticket.
Besides your honest attempts to fix some of the technical issues, nothing much seem to have changed since then.
And despite your efforts somewhere 2nd half of 2018 ... you seem to have moved on again as well?


Active members (worldwide members posting at least 1 picture in that year) since the start of Pixoto 
2011 6.978 (site started in 2011) 
2012 35.199 
2013 64.422 
2014 84.424 
2015 62.898 
2016 36.678 
2017 25.224 
2018 12.645 

2019 only 3.913 (as per today 30/4)
and only around 500-600 members weekly posting pictures last few weeks


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Ad Spruijt

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This reply was created from a merged topic originally titled Scott, why are you hiding the poor situation @ Pixoto, by hiding my questions for....

Scott, please, why hiding my question (and your answer) about the situation (very low number of participants) and the future of Pixoto in a ticket that you archived to make it invisible for the community? 
Wouldn't it show more courage and openess to your members/customers to keep that ticket open until this major overhaul that is promised really is there?
And doesn't give it Pixoto a chance to change their attitude to its members/customers?
You cannot continue to ignore the feedback Pixoto continously is getting.
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Scott Murphy, Official Rep

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I apologize Ad for not replying sooner.  We are in the middle of a major platform migration which most of it needs to be completed by the end of the month.  Plan on seeing regular updates.  Once we have finished the migration which is around a 3 month timeframe, we will resume advertising. 
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Ad Spruijt

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Thanks Scott. Looking forward to it.

By the way, really dont understand the unprofessoonal communication in the other thread and at the same time having a fair and professional chat over here.

One strong advise: besides investing in advertising invest in your loyal members. You need them...
Thx
Ad
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Scott Murphy, Official Rep

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Sorry, wasn't intended to be taken critically.  I do value your participation.
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Ad Spruijt

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Stop removing feedback from tickets!
It's unprofessional and showing the opposit of what you are stating above.
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Ad Spruijt

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Close those tickets if you want to stop discussions but don't hide things please.
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Scott Murphy, Official Rep

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Sorry, you said my communication was unprofessional so I assumed you wanted the thread removed.