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I recently discovered that my Vimeo screener on Without A Box had playback issues. The problem was on Vimeo's end and their tech support fixed it, so now my video plays correctly. However, I had already submitted to a festival before I noticed the playback problem. The Help Desk at WAB assured me that since Vimeo screeners are live, and I did not change the link associated with the screener, that the festival will now automatically see the updated/corrected version rather than the version that was attached at the time of my submission.
This seems to contradict what is stated on their FAQ and also what I found here in another post: "Once the Secure Online Screener is submitted to a festival, you will not be able to delete that copy or replace the copy associated to the submission."
So which is it? Can anybody clarify?
Thank you kindly.