Why is there no direct phone contact # to imdb. This is very poor customer service.

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I have tried to contact IMDB directly... given the run around through amazon. I waited two days for an email. Amazon tells me there are no resources to connect me to a live customer service person at IMDB. Very poor customer service. Something that would be easily solved. And not something that IMDBPro should be having to deal with.
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Jan Johnson

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  • More than frustrated.

Posted 10 months ago

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10 months ago
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GMJ, Champion

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From the IMDb Help Center Page:
What's your phone number?

We don't offer phone support, as our Customer Service is through our online support channels. If you can't find the answer to your question on our Help site, please visit the Contact Us page and select Log in/Sign up Questions > IMDb Account > Other sign up questions then select "Email" and let us know how we can help.
2019-08-27T22:34:20+00:00
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Jan Johnson

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Sorry... I thought it was someone from IMDB contacting me. Not taking it out on you... this, as mentioned, is highly unprofessional.
2019-08-27T22:35:24+00:00
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Jan Johnson

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IMDB and amazon just LOVE the money though... bloodsuckers...
10 months ago
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Jan Johnson

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And why not? This is not very efficient and VERY time consuming. NOT a way to run a company with thousands of clients. I have already been contacted AFTER TWO DAYS waiting for an answer from IMDB. I was on the phone with Amazon and they told me a form needed to be submitted to even reach A LIVE person from IMDB... MORE time wasted. I THANK GOD that I did not register through Amazon. I am trying to help someone update their billing information. Unfortunately the Visa card the person used was lost and he doesn't remember the experiation date to even get through the verification process. Ridiculous. Do you treat known celebs this way? I bet not. I have contacted you. Now I'd like to take care of this before I'm old and gray.
2019-08-27T22:45:37+00:00
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ACT_1

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Jan Johnson
Joined community on August 27, 2019
- - -

IMDb has over 107,100,000  "clients" - Users

farjana-12340
IMDb member since August 27, 2019
https://www.imdb.com/user/ur107100000
.

(Edited)
2019-08-27T23:01:12+00:00
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Jan Johnson

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Ok... they should still have some sort of customer service where people can contact directly... poor corp. business tactics.
2019-08-27T23:16:19+00:00
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Ed Jones(XLIX)

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So, in order to handle these free accounts of those 107 million people, which is approximately 1/3 the population of the USA. IMDb would need a call center and persons that speak around 15 languages and pay them with what funds?
Your request for a call center is not feasible.
(Edited)
2019-08-27T23:23:03+00:00
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Jan Johnson

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Oh really? I PAY for a monthly subscription - IMDB PRO. This is NOT for the free account. I PAY FOR A MONTHLY SUBSCRIPTION...
2019-08-28T01:21:11+00:00
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Ed Jones(XLIX)

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So do I. If a phone number existed then all 107 persons would have it.
It is not feasible.
https://pro.imdb.com/name/nm8529286?ref_=hm_nv_mp_profile

10 months ago
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Steve, Official Rep

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Official Response
Hi Jan,

If you reach out to our team via the Contact Form, we will get back to you in less than 24 hours.
10 months ago
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Jan Johnson

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Thank you. I already did that... twice. Took two days to get any type of response. And then when I did as instructed I still could not get into the account. THIS IS MORE THAN FRUSTRATING AND NOT PROFESSIONAL!!!! NO MORE FORMS... I want to talk to a live person.
8 months ago
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Diane Carter

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I'm  having the same challenges  and completed the form SEVERAL times and followed up on still more instructions with no results. It's very frustrating and time consuming. I too am paying for services, I'm not receiving in total and the numerous emails are not helping because they merely repeat what's on the site and don't tell you how to resolve the problem. I need to speak with a human BEFORE anything else is deducted from my card. Apparently, things hasn't changed in the 2 months Jan was addressing her issues. Did anyone finally call???

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