Why is my IMDB app black and it won't open at all. It's dead??

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  • Updated 9 months ago
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IMDB app black/dead!!!
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Kelly Gardner

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  • completely lost and no idea what to do!!

Posted 10 months ago

  • 1
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Kelly Gardner

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This reply was created from a merged topic originally titled Iphone app not working and black :(.

Ive tried all I can think of again and again and nothing, it won't even let me restart or re install. It says "I have it"?? Cos I do have it but the app still looks all black and it just does nothing at all. Not even delete & it happened out of the blue :( I miss it!! I can't believe I can't even delete it and reinstall it then turn the phone off & on but nothing there. Perhaps I over used it. It's still dark/black and dead as ever. Please help me!! I really love it. It's my fav and most used app!! I think it's a hardcore tech problem. Thanks, Kelly
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Kelly Gardner

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This reply was created from a merged topic originally titled IMDB STAFF PLEASE HELP ME FIX MY DEAD APP?!?!!!.

App is black and dead as and I need to fix it pronto!!
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Steve, Employee

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Hi Kelly,

I wasn't able to reproduce the problem you are facing - it sounds like this is an issue with your phone if you are not able to delete the app. I would recommend attempting to delete the app and reload it again, and resetting your phone if possible.

If you have done this and are still unable to open the IMDb app, please write us back with the following:

- iPhone and iOS version you are using
- the app version you are using
- the country you are located in (if outside of the US)
- a description of when this started to occur and how long you have been experiencing the issue

Thanks in advance.

- Steve
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Kelly Gardner

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Ok,
So here are the answers re your questions about my iphone, country & IMDB app that you asked. I feel I have tried everything in my power. I hate being without it. It's my fav app. I hope you can help. My phone number is '' email is '' and home phone ''. In case you can contact me.

I am in Australia (South Aus)
IPhone 6sPlus
iOS 10.3.3
Not sure what version of IMDB but never had trouble before.
The app won't delete and I've tried plenty
I tried to update or reinstall the app via App Store but it does NOTHING.
The app right now & for weeks looks like a shadow has passed over it.
When I try to delete it it does have the round delete icon & moves jiggles like it should but it won't delete. I tap it and nothing.
At first when it was malfunctioning it had a showdow over it but a lighter round hole directly in the middle.

I think that's it. I hope you can help me please.
Sincerely,

Kelly Gardner.
(Edited)
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Steve, Employee

  • 737 Posts
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Hi Kelly,

It sounds like your connection was disrupted when you were in the middle of an app update. Please go to the 'Updates' section in your App Store and confirm you do not have a pending update for IMDb.


Thanks in advance,

Steve