Why doesn't the "Explanation" field appear when I am adding an episode to a TV series?

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem

I am currently adding episodes for season one of the classic 1980s British children's TV series "Button Moon" (IMDB only had 4 of the 13 listed). I am entering the "New Episode" details as requested (title, date, season number and episode number etc.). Then after clicking on 'check update' more fields appear. I am entering information into all of these "Recommended" fields (director, producer, cast, plot outlines and summaries). When I click on 're-check update' all fields are green.

But then after submitting the new episode and checking in my contribution log each episode is rejected. The "New Episode" field has turned red because a new field "Explanation" has appeared. I fill this in and resubmit the episode and it is accepted. But I am having to submit each episode twice.

Am I doing something wrong here? Is there any way to get the "Explanation" field to appear on screen before submitting the new episode (I could not see such a field in the list of fields when you tick the check box to add data not listed).

Thanks in advance.

Mark

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Mark Wood

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Posted 4 years ago

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Michelle, Official Rep

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Hi Mark -

Are you still having these problems submitting new episodes?

If so, can you post the submission reference number for a recent example where the episode has been rejected due to a blank explanation field.
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Mark Wood

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Hi Michelle, I have not submitted a new episode for a TV series for a little while so I have submitted one today. I have had exactly the same thing happen as before. I have filled out all of the requested fields and when I have clicked "re-check update" they are all showing as green. I have submitted the information. But when I check in my submission history the "New Episode" field has turned red because a new field has appeared "Explanation". I have filled out this field and re-checked the update and "New Episode" shows as green and I have submitted it. So again I have in effect submitted the new episode twice. The submission reference numbers are:-

150322-103545-162000 (this is the first submission that was rejected)

150322-103812-237000 (same episode but now resubmitted with the explanation field completed)

Any advice, help or suggestions with this problem would be appreciated. Thanks.

Mark


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Michelle, Official Rep

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Hi Mark -

Thanks for posting the additional information about your recent new episode submission.  I have reached our to our technical staff who will take a look at the submission form as soon as they can to determine if this is a bug, as soon as I hear back from them I will post the information here.
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Mark Wood

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Dear Michelle,

I am pleased to say that the problem now seems to have been rectified. I have added two entire seasons of episodes to the TV series "Forbidden History" and have had none of the previous problems. I will add some more episodes to "Button Moon" - just to check that it isn't a specific issue with that title.

Thanks for your help once again.

Mark

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Michelle, Official Rep

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Hi Mark -

Our technical staff confirmed with me that when a contributor re-loads a title submission, they're effectively
preparing to resubmit the same title, so we require an explanation as to
why.  So this is why you were seeing the explanation field, rest assured that there is nothing wrong with the TV Series title page.

If you have any further questions about this, let us know.