Why can't I see the cast of a movie? It used to show but all I get is the header even after reinsalli g

  • 1
  • Problem
  • Updated 11 months ago
  • Not a Problem
Cannot see cast anymore, I just see the title bar even after reinstalling the app
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Kevin Bridgeman

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Posted 11 months ago

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Claire, Official Rep

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Hi Kevin,

I'm sorry to hear you're experiencing this issue with the IMDb Android app. So that we can offer further help, can you please provide us with the following info?
  • Device model
  • Operating system version number
  • IMDb app version number
  • Titles where you've experienced this issue
  • Have you tried alternate internet connections (home WiFi vs. public WiFi, cellular data connection vs. WiFi connection)?
Thanks in advance. We look forward to assisting you further.
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Kevin Bridgeman

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Claire, I have revisited the app and it seems to work fine from my phone when using mobile data but not when using the home wifi.
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Claire, Official Rep

  • 1757 Posts
  • 1189 Reply Likes
Hi Kevin,

Thanks so much for confirming. It sounds like the issue you experienced was caused by an internet connectivity issue with your home WiFi network. I recommend reaching out to your internet service provider for any further assistance.

Thanks!