Videos will not play on kindle fire 10

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
I cannot ply videos on kindle fire 10 . They used to work but no longer. I only get a black screen.
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Michael Wayne Walker

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Posted 1 year ago

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Steve, Official Rep

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Hi Michael,

I'm sorry to hear you've run into this recent issue. I would recommend heading to the Google Play store to ensure that you are using the most recent version of the IMDb app, and also ensuring there are no pending updates for the OS on your Kindle.

If you have confirmed the above and are still seeing the same issue, please write us back with the following:

- your Kindle OS version
- your IMDb app version
- the internet connection you are using (wifi provider, country location, etc.)
- the approximate date and time that you first noticed this problem

Thanks in advance!


- Steve
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Michael Wayne Walker

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Hi Steve,

I have reloaded the IMDB application but I still have the same issue. I get the side bar , video screen with controls but no video. I have a kindle fire 10, 5th generation. It is running Fire OS 5.6.2.0 and IMDB version 7.6.1.107610100.

Michael
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unknown1000

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Did you try restarting your device? Maybe that would work?
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Michael Wayne Walker

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Yes, I have tried rebooting my Kindle. Still no go. :(
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unknown1000

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Then im not sure how to fix it...sorry.