Updating Awards since 4/30 and now is 5/16

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Hi, I'm trying to update the awards our film Solace (2018) by Tchaiko Omawale has received (New Orleans Audience Award and LA Film Festival LA Muse Special Mention). My first edit was 4/30/19 (190430-051333-818000 & 190430-041300-009000) and second was 5/14/19 Reference numbers 190514-085828-661000 & 190514-085307-691000. The updates haven't shown up and the Processing Times page says the oldest award is May 10th. Anybody have insight into what's going on? Thank you in advance for your help!
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Ngoc Anh Ha

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Posted 1 year ago

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Michelle, Official Rep

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Hi Ngoc -

I reviewed your initial submissions and noted that there were some formatting errors that prevented your updates from being accepted, specifically, there was no title or recipient included.  However, I can see that you recently re-submitted the award update with the correct formatting and it was approved.  The Award details are now listed on the title page: https://www.imdb.com/title/tt3240102/awards?ref_=tt_ql_op_1

Additionally, I noted that the New Orleans Film Festival award is displaying on your title page but not on the event page, rest assured that I have alerted our technical staff who will investigate that issue shortly.  Cheers!