Unauthorized payment on my bank account

  • 1
  • Problem
  • Updated 2 months ago
  • Solved
I recently noticed a debit on my bank account with the description of, "IMDbPro AMZN.COM/billUS". Although I have an IMDb (free) account, I have NEVER input my card information nor have I ever officially linked it with my Amazon account (although I use the same email). My wife also has an Amazon account, but she is certain she's never even has a free IMDb account. I have no idea how this was charged to my bank account (there are no other suspicious charges to suggest someone has stolen my information). Every path of resolution suggests contacting IMBd Pro support, but I can't do that BECAUSE I DON'T HAVE AN IMDB PRO ACCOUNT! This is very frustrating and if I have to resort to filing a fraud complaint with my bank, I will report this to the FTC.
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Ivan Herndon

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Posted 2 months ago

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Taylor, Official Rep

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Hi Ivan,
I have reached out to you directly via email for further help with your billing inquiry.
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hari

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Dear Sir/Ma'am , I tried to contact you since last 7-8 days through every platforms IMDBPRO customer support, Twitter and this one. But not getting any response. My account have been charged wrongly two times. Please look into this matter. Here are some details. Please solve it.

The date of the charge: 04/01/2020 and 04/02/2020
The charge amount: two amount deducted of USD 9.43 + USD 9.43 (₹705 INR + ₹707 INR)

I signed up for IMDB Pro free trial as there was for 7days and didn't provide any credit Card details so that I was not worried about any charge of membership. But then anyhow IMDBpro got details of credit card which I saved on my Amazon.com website solely for shopping purpose. And By chance I saw my credit card statement recently and was shocked to see two transactions one in January and one in February which was deducted in foreign currencies (USD) and that's how I got to know that Amazon is linked with IMDB company so they deducted my money with the help of Amazon. This is wrong. Please look into this matter and refund the amount which got deducted from my credit Card.
Thanks
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Ed Jones(XLIX)

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The date of the charge: 04/01/2020 and 04/02/2020
You were charged in the future?
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hari

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This was supposed to be 04- January -2020 and 04- February -2020
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hari

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I'm from India, here format is DD/MM/YYYY
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Ed Jones(XLIX)

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Please use these exact instructions.
A reply takes 7-10 days.
Use the path in the picture.
And check your spam box for the replies. Sometimes they are in there instead of your inbox.
https://help.imdb.com/contact

Use the selections in the picture.


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hari

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I used this page and submitted my issue two times , it has been more than 10 days, still no response