Unable to watch Amazon Prime IMDB on second TV set

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  • Updated 4 months ago
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Not able to view IMDB through Prime Video on smart TV.
We have an Amazon Prime Video account. Last night, for the first time, we tried watching a program from IMDB on a smart TV and received error message about subscriptions. We normally watch it through Dish Network on the master TV in the living room and works perfectly fine there. The other TV's use the Dish Joey for programming but cannot watch Prime Video through it. Last night we tried using the smart TV in our bedroom to access Prime Video via internet. All other Prime programming works except IMDB.
Do I have re-subscribe for the second TV??
Or is there something blocking it from use on more than one TV??
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Robert Kellum

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Posted 5 months ago

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Claire, Official Rep

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Hi Robert,

The issue you described is due to the manufacturer's settings for your smart TV. Please know that IMDb TV is only available on devices that support ad-supported channels.

For Smart TVs, please check the eligibility here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GKZQ3LY43DX7RGCF

For Amazon Devices, please see this page: https://www.amazon.com/gp/help/customer/display.html?nodeId=GXY5VQJFHE9VYMCK

For reference, IMDb TV is a free ad-supported streaming video channel, which is why you'll see different functionality for IMDb TV content vs. other content on Prime Video.

Please let us know if we can offer any further help.
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Robert Kellum

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Thanks Clair!
I spoke, chatted, with Samsung the TV manufacturer. They were surprised it wouldn't work since the TV does work with add-supported programming. Suggested I try adding the IMBb TV app to see if that corrects it or contacting AMAZON Prime.
More troubleshooting.

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Robert Kellum

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This weekend I tried to locate and install the IMDb app to my Samsung TV. I could not find an app to load. Every search took me to a YouTube video about IMDb TV. Went through all available apps through Samsung and it's not there either. Guess it wasn't meant to be.


(Edited)
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dwalts

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Stream from your youtube app on your Samsung smart tv