Unable to Upload Images or Make any Profile Edits

  • 5
  • Problem
  • Updated 3 days ago
  • Solved
I am unable to upload my picture or make any updates on my profile. I get an error message each time. When I logout as suggested, the same things happens.
Photo of Zaria Imani Primer

Zaria Imani Primer

  • 1 Post
  • 0 Reply Likes
  • Frustrated because even when I logout as suggested, I still get the same error message.

Posted 1 month ago

  • 5
Photo of Jessica Ann Price

Jessica Ann Price

  • 1 Post
  • 0 Reply Likes
This is happening to me as well... has IMDb been able to help resolve this issue?
Photo of Ginger Gamble Martel

Ginger Gamble Martel

  • 1 Post
  • 0 Reply Likes
This is happening to me also. Is there an update?
Photo of Yu Uuuhcs

Yu Uuuhcs

  • 3 Posts
  • 0 Reply Likes
Yeah girl same. They need to fix it if they have people PAYING for this app. There’s probably more people who aren’t expressing or havent noticed because they don’t update it themselves. Their teams do.
Photo of Manasvi Vashist

Manasvi Vashist

  • 7 Posts
  • 4 Reply Likes
This reply was created from a merged topic originally titled I can't update my picture.

Photo of Taylor

Taylor, Official Rep

  • 300 Posts
  • 294 Reply Likes
Hi,

Please know that in order to upload photos or edit your profile on IMDbPro, we first ask you to verify your email address registered to your account.
For the security of our members, we verify the email address associated with your IMDbPro membership. Typically this occurs when you first create your account, where we send a confirmation email to your registered email address. 

However our engineering team has made updates in the latest version so that the error message is no longer displayed. Please make sure your IMDbPro app is up-to-date.

Thanks.