Unable to rate titles

  • 6
  • Problem
  • Updated 8 months ago
  • Solved
I am not able to rate any of the titles on IMDb at the moment. I press "Rate." The option to choose from 1-10 stars pops up, as usual. I choose a rating. And then I get a message in red letters that says, "Error: Please try again."

I would take a screenshot, but the message disappears after a few seconds.

I have tried several different titles, and so the issue cannot be with any individual title.
Photo of J.

J.

  • 410 Posts
  • 622 Reply Likes

Posted 8 months ago

  • 6
Photo of Wolf Bogacz

Wolf Bogacz

  • 3 Posts
  • 3 Reply Likes
I can confirm this web problem. It does not occur when rating through the Android IMDB App, and ratings are accepted. Reading the same movie on the web reflects the phone input makes it to the database.
(Edited)
Photo of David Arnold

David Arnold

  • 1 Post
  • 1 Reply Like
Yeah, came here for help. I rate a lot. I can only rate on my Android APP, which is bothersome for me because I tend to have several windows open simultaneously 'cause I jump back and forth between programs. I hope this get fixed soon.
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
Confirming the issue on the website (Win10, Firefox 65.0.2)


Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4819 Reply Likes
Thanks for confirming.  What happens if you open an incognito / private browsing window, login there and vote again? 
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4819 Reply Likes
Also which title(s) are affected?
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
Col,

I opened a private window,
I opened Yentl page https://www.imdb.com/title/tt0086619/ (never rated before, just saw it last week)
I rated it
System asked me to identify myself
Systems shows my reference page with the rate I just entered
When trying to edit it, get the "Error: please try again" error message
(Edited)
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
Same firefox window, going to Rich and Strange https://www.imdb.com/title/tt0023395/
(never rated before, just saw it last week)
Try to rate it
Get the same error message
(Edited)
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4819 Reply Likes
Thanks.  We have opened a ticket on this and are investigating now. 
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4819 Reply Likes
What happens if you vote on the same titles outside of title/reference view? 
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
Seems OK:
I changed my settings by unticking the reference view
I got back to Yentl page
I could alter my rating

Reticked the reference view in my settings
Get the same error message back when trying to alter again the Yentl rating.
(Edited)
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4819 Reply Likes
Thanks so the issue appears to be confined to m.imdb.com and title/reference view, which helps in tracking this down. 
Photo of Eftihia Landrou

Eftihia Landrou

  • 1 Post
  • 2 Reply Likes
I had the same problem; I can also confirm it happens on reference view.
Photo of Dave

Dave

  • 12 Posts
  • 7 Reply Likes
This reeks of rancor. Is IBM D going to do what Rotten Tomatoes did, and start censoring people's voices. My reviews are being critiqued and decided on whether they'll be allowed or not. Not impressed in the slightest. And if IMDb is just going to become another tool of the social justice Warrior regime I will find another Avenue. I can keep it in a text document on my computer or phone, your convenience is not worth being censored.
(Edited)
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
??? What is the relation with the issue tackled here?
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
OK, I get it below
Photo of Steve Bowkett

Steve Bowkett

  • 3 Posts
  • 3 Reply Likes
This reply was created from a merged topic originally titled I'm getting an error when I try to add a RATING: "Error Try Again". Would like to....

I try to add a rating, and get an error message saying "Error Try Again". Cannot add any ratings to any TV shows or movies.
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4819 Reply Likes
Sorry about this.  Please can you provide more details?

Is this on https://www.imdb.com/ or https://m.imdb.com/ ?

Do you have example titles which demonstrate the error?

Is it consistently broken or if it intermittent is there similar advertising appearing on the broken pages?

Does the problem persist if you open a private / incognito browser window and login there and then vote?
 
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4820 Reply Likes
A fix is in progress now and should be live shortly. 
Photo of Wolf Bogacz

Wolf Bogacz

  • 3 Posts
  • 3 Reply Likes
I came back to update myself on any progress. I can confirm this still exists on the REFERENCE page, and again on my historical RATINGS page. I am using the latest Firefox v66.0.1, and have the latest Flash v32.0.0.142. I tested both pages with Flash enabled and disabled without any change.
(Edited)
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4820 Reply Likes
This should be fixed now.  Thanks again for the problem report and sorry for the inconvenience. 
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
I confirm, my tests are OK now.
Thanks to the team and its reactivity.
Photo of Wolf Bogacz

Wolf Bogacz

  • 3 Posts
  • 3 Reply Likes
I also Thank You. It seems resolved in the places I reported.
Photo of Dave

Dave

  • 12 Posts
  • 7 Reply Likes
This reply was created from a merged topic originally titled My rating on a star trek discovery season 2 episode 9. It says critic rating and ....

Star ratings not working
Photo of Vincent Fournols

Vincent Fournols

  • 2901 Posts
  • 4891 Reply Likes
This topic was mistakenly merged here...
Photo of Col Needham

Col Needham, Official Rep

  • 6834 Posts
  • 4819 Reply Likes
No, same issue.