Tried to cancel before the end of the trial month but now been charged

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
I tried to cancel my IMDB Pro before end of trial. Now you have taken a month's subscription, please can my account be cancelled and the money refunded.
Photo of Boo Salter

Boo Salter

  • 4 Posts
  • 0 Reply Likes
  • Frustrated

Posted 1 month ago

  • 1
Photo of Boo Salter

Boo Salter

  • 4 Posts
  • 0 Reply Likes
Hello I am hoping to get an answer for this soon please. Thanks

Photo of Boo Salter

Boo Salter

  • 4 Posts
  • 0 Reply Likes
Still no response...when do you plan to respond???

Photo of Jon Tomlinson

Jon Tomlinson

  • 112 Posts
  • 138 Reply Likes
Staff try to reply within 24 hours but with this you may be better contacting them directly at https://help.imdb.com/contact

Photo of Boo Salter

Boo Salter

  • 4 Posts
  • 0 Reply Likes
Thanks I've done that too and it's been 72 hours, hence why I'm also on here.
Photo of Ed Jones (XLIX)

Ed Jones (XLIX)

  • 18811 Posts
  • 21307 Reply Likes
You started this post at the beginning of the weekend.
The staff will probably get to it today.
But every time there is a response it delays a reply.
So please wait. They will get to it within the next 12 hours.
:):)
Photo of Claire

Claire, Official Rep

  • 1822 Posts
  • 1230 Reply Likes
Hi Boo,

I can confirm that we've spoken with you directly via email in response to the message sent via our Contact Us page.

Please let us know if we can offer any further help.
Photo of Kirra Lee

Kirra Lee

  • 1 Post
  • 0 Reply Likes
Please cancel my subscription NOW
Photo of Claire

Claire, Official Rep

  • 1820 Posts
  • 1227 Reply Likes
Separate issue

Please reference the new conversation here: Cancel Membership