trailers freeze or don't play

  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
Trailers freeze or don't play, so I watch them on YouTube instead.
Photo of Alan Robinson

Alan Robinson

  • 1 Post
  • 0 Reply Likes

Posted 4 weeks ago

  • 1
Photo of Claire

Claire, Official Rep

  • 1730 Posts
  • 1174 Reply Likes
Hi Alan,

So that we can offer further help, can you please provide us with the following information?
  • Device model (Windows/Mac, iPhone 8, Samsung Galaxy, etc.)
  • Operating system version number
  • IMDb app version number (if applicable)
  • Browser version number (if applicable)
  • URL of the trailer(s) you experienced this with
Thanks in advance. We look forward to assisting you further.