trailers freeze or don't play

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  • Question
  • Updated 1 week ago
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Trailers freeze or don't play, so I watch them on YouTube instead.
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Alan Robinson

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Posted 3 months ago

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Claire, Official Rep

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Hi Alan,

So that we can offer further help, can you please provide us with the following information?
  • Device model (Windows/Mac, iPhone 8, Samsung Galaxy, etc.)
  • Operating system version number
  • IMDb app version number (if applicable)
  • Browser version number (if applicable)
  • URL of the trailer(s) you experienced this with
Thanks in advance. We look forward to assisting you further.
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Jacob

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Hi, I have been experiencing this same thing for a few months now too and its all ads or trailer videos that dont play for me on your website (only video doesnt play but audio still comes through).  The IMDB free videos fortunately do play (both video and audio) but I cant play trailers, so I have also been just viewing these when needed through alternate websites (e.g., YouTube, etc.).  I suspect this is happening because the machine I am using to view is relatively old.  However, it also seems like IMDB made some change in their content delivery only a few months ago as this wasnt a problem for this device back before Sept.-Oct. of 2019.  My machine is a Windows OS 7 with Chrome 79.0.3945.117 browser.  Thanks.