Trailer tag disappear

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  • Question
  • Updated 2 years ago
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Hello, I've uploaded trailers from my company scorecard page but I can't add actors and director tags.
The latest trailer I've uploaded got automatic actors tags (not director) and if I go and change the preview frame, they disappear.
Please, can anyone help me?
Photo of Enrique Antonado

Enrique Antonado

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Posted 2 years ago

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Photo of Michelle

Michelle, Official Rep

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Hi Enrique -

1) You will first need to access your Title Scorecard and click on the number within the Video section:


2) You will then need to click on the "Manage Uploaded Videos" link:



3) Your uploaded videos will display, you will need to click on the "Edit" link next to the video you want up add the names to:



4)  You will need to add the nconsts (name page numbers, ex. nm0000158) for the names you want to be tagged to the video and click "Save Changes":



Please try the above steps and let us know if you continue experiencing problems. Cheers!
Photo of Enrique Antonado

Enrique Antonado

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Hi and thank you for your kind response.
Unfortunately when I go to edit uploaded video I don't have the last screen you sent (Nconsts)
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Will, Official Rep

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Hi Enrique,

Have you got a link to the video in question and we can take a look?

Regards,
Will
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Enrique Antonado

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Of course:
all of them have the same issue. I can't add tags, neither director nor actors.I obtain them automatically but when I change the Slate Image, all the tags disappear except one of them.

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vi819968025
vi3002972953
Thank you!
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Will, Official Rep

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Hi Enrique,

Did you do this step as well?



The option should be available to add consts after you have accessed the manage uploaded videos option.

Regards,
Will
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Enrique Antonado

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Yes, I do.




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Will, Official Rep

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Thanks for your screenshots. Can you not use the edit option on each video and see a box to enter the consts?
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Enrique Antonado

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No, I can't see them. :( 
Photo of Will

Will, Official Rep

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Ok thanks for confirming. Please go here https://help.imdb.com/contact and select IMDb Fan/Contributor questions, Images & video, Report videos to provide this information to our data editors who will be happy to amend those tags for you.

Regards,
Will  
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Enrique Antonado

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Thank you very much!