Trailer now showing correctly

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
Hi, in the movie The Legend of Chupacabras https://www.imdb.com/title/tt5591458/ the trailer in the part of videos doesn't show correctly when you click on it on desktop browsers (it does work on cell phones), could you delete it so we can upload a better quality video and don't have that problem anymore?

Here i'm attaching how it shows, or black or 404 error

Thank you very much


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Sara Larios

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Posted 2 years ago

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Will, Official Rep

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Hi Sara,

Thanks for the report. Are you still experiencing the fault? I was able to access the trailer fine from a desktop on Firefox, Internet Explorer and Chrome. https://www.imdb.com/title/tt5591458/videoplayer/vi3408442905?ref_=vp_pl_0

Regards,
Will
(Edited)
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Sara Larios

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Hi, i tested in a coworkers computer (and that's a Mac, i'm in a PC), and she is having the same error, i'm adding her screenshots with Chrome and Safari






that's why i was thinking deleting that and uploading a new video would be better

Let me know, thanks!
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Will, Official Rep

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Hi Sara,

Thank you for the response, please leave the video up for now, this may be linked to your country location. Please can you confirm what country you are in and trying to view the video from?

Regards,
Will
(Edited)
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Sara Larios

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Hi Will, we are in Mexico.
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Will, Official Rep

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Thanks Sara, I've passed your details on to the technical team who are currently investigating the fault.

Regards,
Will