There is another person's headshot on my profile page and I can't take it down!

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  • Updated 6 years ago
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I have being paying for imdb pro for years and now there is a random woman's headshot on my page...that is not me! It's awful. I have unsuccessful trolled every help question to find out how to take her down. I find it unbelievable that there is no direct contact with a technician.  
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Daheli Hall

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Posted 6 years ago

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bluesmanSF, Champion

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Should I assume the page you're talking about is Daheli Hall (I)? You didn't indicate.

Do you mean the head shot, or main photo, or do you mean the two photos, http://www.imdb.com/media/rm3293442816/nm1671292?ref_=nm_phs_md_1 and http://www.imdb.com/media/rm3981308672/nm1671292?ref_=nm_phs_md_2 ? You didn't indicate.

I am not, but this board is for contacting staff...but it's a good idea to have the details up before they get here so they don't have to go hunting and guessing.

Just curious, does this page refer to you? Daheli Hall (III) (Actor, Little Knockers (2013)) While I see the person is listed as male ("Actor") the character is listed as the mother of one of the kids. I tried to watch it on their website but it would not play in my browser. If you were in "Little Knockers," this can be corrected easily. If not you...forget I mentioned it...
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Daheli Hall

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There is a white woman who has posted her photos and credits listed on my page. I'm a Black woman.
Yes, Daheli Hall (III) with the Little Knockers credit is also me. I have tried unsuccessfully several times to merge that profile with Daheli Hall (I).
If you are able to help me navigate these issues perhaps you can also help me figure out how to add an accent to my name so that Dahéli Hall can appear. I have an accent, é. Thank you.
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bluesmanSF, Champion

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Well...yeah...that's kind of how I figured it out.

To correct the extra name page, you need to "merge" the two pages. If you click "help" on the main site, you'll see a list of the most searched help topics, including You have two separate pages for the same person, how can this be fixed? which explains how to easily fix this.

I submitted to merge them, Submission ID Number 150313-001804-731000, should we need to circle back. Just give it a few days to update fully.

Since the photos look to be added outside of the Pro photos, staff will need to correct them.

Staff:

Please look at these photos that need to be removed from Daheli Hall (I):

http://www.imdb.com/media/rm3293442816/nm1671292?ref_=nm_phs_md_1 and http://www.imdb.com/media/rm3981308672/nm1671292?ref_=nm_phs_md_2
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Trevor

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Hi Daheli,

There seems to have been a technical error, which caused this issue. I've since rectified the error. Please allow 12-24 hours for our systems to update and reflect this change.

Once completed, the photos that are not yours will be removed from your page. A new page has been created for the other user.

We apologize for the inconvenience this error has caused you.

-Trevor
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bluesmanSF, Champion

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Thanks, Trevor!
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Daheli Hall

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Thank you, Trevor -- I see that the other woman's photos are down. Should I wait 12-24 hours for my profile photo to appear?

I appreciate the apology. However, I feel my account should also be credited for this issue. Please advise.

Best
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bluesmanSF, Champion

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The head shot being gone might have more to do with the "merge" of your two Name Pages and yes, I'd always wait a day or two before worrying about things that have recently been processing updates.

As to billing, you need to contact staff directly (and probably add a link to this thread), via https://secure.imdb.com/helpdesk/billing
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DavidAH_Ca, Champion

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If you are able to help me navigate these issues perhaps you can also help me figure out how to add an accent to my name so that Dahéli Hall can appear. I have an accent, é.
The first question that needs to be answered is : How are you normally billed on screen? The Primary Name is supposed to be the name you are (or will be) credited as on screen. It need not match your legal name.

Were you credited with the accent on screen in  any of the credits listed in your current filmography?  The answer to this may affect how any change should be made.

If you are normally (or always) credited without the accent (which is not unlikely if you are talking USA productions) but your birth name  has the accent, you would be better off leaving the Primary name as is and adding a Birth Name with the accent.

It is usually possible to just copy and paste an accented letter, but this can sometimes cause troubles. The safest method is to use the HTML code as described in the Submission Guide: Accented characters, which is linked tin the text at the top of the update pages.

In your case, you would enter your Given Name as Dahéli
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bluesmanSF, Champion

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Nice catch. I am sure I probably read that question...then promptly forgot about it! I'll use the "I'm on a lot of heavy meds" excuse! Thanks, David!
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bluesmanSF, Champion

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You head shot, or main photo is in place.