The resource could not be loaded because the App Transport Security policy requires the use of a secure connection

Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old thread

Cannot login to my account.

Mark Bailey

3 Posts
0 Reply Likes
angry, frustrated

Posted 1 year ago

1 year ago

Claire, Official Rep

1352 Posts
787 Reply Likes

Thanks for reporting this issue.

Can you please confirm your device model, iOS version number, and IMDb app version number? Also, what sign-in option were you using when this error occurred (IMDb, Facebook, Amazon)?

Thanks in advance.

(Edited)

1 year ago

Mark Bailey

3 Posts
0 Reply Likes

Hi Claire,

I'm using an iPad mini 4, running iOS 10.3.3 and IMDB app 7.15.1. I was trying to sign-in using my e-Mail address and password.

I hope that this helps.

1 year ago

Steve, Employee

1060 Posts
669 Reply Likes

Thanks for getting back to us Mark.

I also noticed that there is no IMDb account associated with the email address you used to sign in to GetSatisfaction - could you please write us back with the IMDb ID or Nickname that you use for the account you are trying to access?

Thanks in advance,

Steve

(Edited)

1 year ago

Mark Bailey

3 Posts
0 Reply Likes

Steve,

My IMDb ID is

mark_bailey1

regards,

Mark

1 year ago

Steve, Employee

1060 Posts
669 Reply Likes

Hi Mark,

We have looked into this warning and it is most likely being caused by using an insecure proxy server or Wifi connection where someone has set up a man-in-the-middle attack. I would highly recommend you bring this to the attention of your Internet Service Provider.

- Steve

This conversation is no longer open for comments or replies.

The resource could not be loaded because the App Transport Security policy requires the use of a secure connection

Archived and Closed

Related Categories

IMDb App: iPhone & iPad