The poster art from the distributor is differeGnt from original posted how do I get the poster updated,

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  • Updated 4 weeks ago
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The poster art from the distributor is different from original posted how do I get the poster old removed as first image and replaced with distributor listing poster, have tried 3 times it is still the old.
Photo of Chazz DeMoss

Chazz DeMoss

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Posted 4 weeks ago

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Elizabeth, Employee

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Hi Chazz, please review our extensive help site, which includes a page on how to add a new primary poster. 
Photo of Bulma PunkRocker

Bulma PunkRocker

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Hello Elizabeth

In the Guidelines there is no mention regarding the situation when this message appears:

Primary Image

The existing primary has been provided by a studio partner and is not editable.

I think this may be Chazz DeMoss's case, and even if it's not, it would be helpful to adress this issue in the Guidelines.


Cheers.