submitted still frames not showing up

  • 1
  • Problem
  • Updated 2 months ago
  • Not a Problem
Last week I submitted a number of still frames to the 9 individual episodes of tt9125706.  Within a day , when I clicked on status, it showed they were approved.  However, they have never shown up when I go to the series page, either the main page or the individual episodes.  The pictures that show up were already there before my submissions.

Is there a glitch in this title that keeps the pictures from showing up?

Examples are:
Contribution #200727-225231-974802
Contribution #200728-180009-279602
Contribution #200729-152201-936902

Ange


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Ange

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Posted 2 months ago

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Photo of Grayson

Grayson, Employee

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Hi Ange, these images were approved but then reported by another user for the breach of our image guidelines. You can find these here:

https://help.imdb.com/article/contribution/images-videos/image-guidelines/G27LPBQZA7EAZGJW

Looking at the images I would imagine they were pulled down because they look to have been edited, and one looks to be poor quality.
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Ange

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I did "edit" the still frames in that I adjusted brightness and contrast a bit since some of the scenes were dark.  I reread the image guidelines referenced above, but didn't see any prohibition against that.  Is it an unwritten rule that I haven't seen before?
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Grayson, Employee

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If you take a look at the guidelines there is a section listing what we do not allow and one of those is 'Customization of any kind' which covers editing of images. For a still frame we'd want it to look exactly as it does in the title in question.
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Ange

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I had seen the "customization" statement, but did not interpret the definition of "customization" that way.  I interpreted it more as not making collages, altering the wording on a movie poster, etc.  Thank you for the clarification.