Submitted an actors name ( attached) 2 x in past month and yet still is not posted. Have ID #s for submissions if that's helpful

  • 1
  • Question
  • Updated 6 years ago
  • Answered
  • 1

Submitted actor to be attached to a project, X in past month and still not up - I have the ID #s for both times, what else can I do?  We are depending on this attachment to help us woo imvestors.   The proect is the Feature "A Sweet Goodbye", and Dante Basco as agreed to be attached.    First ID 140902-183203-736000; Second: 140919-212652-504000

Photo of Ann Hagemann

Ann Hagemann

  • 5 Posts
  • 0 Reply Likes

Posted 6 years ago

  • 1
6 years ago
Photo of bluesmanSF

bluesmanSF, Champion

  • 10815 Posts
  • 6434 Reply Likes
Staff should be able to check status.

A couple things...make sure you wait before re-submitting.  They can take 1-14 business days to process, especially if they have difficulty verifying the data and you waited a bit less.  Re-submitting while it's still processing can slow things down greatly.

Also, if there was no evidence submitted, that could be what has stalled the entry. You might add any documentation you can to provide a means for them to verify it.  If you have links to online announcements, etc., or documents describing it. You can upload images to a pic hosting site or into a dropbox folder, then send the link to staff, or even upload them here. If you want them to go more privately, you can use the verification form http://www.imdb.com/helpdesk/data_verification

Good luck!
6 years ago
Photo of Ann Hagemann

Ann Hagemann

  • 5 Posts
  • 0 Reply Likes
First, thank you for the quick response! The initial form to add him didn't say we needed verification - Since I have worked with this actor before, (we share a credit), and I went through his Manager who stated he agreed to be attached, I didn't realize  we needed additional verification- ok, I'll work on this - again, thank you!
2014-09-29T20:58:21+00:00
Photo of bluesmanSF

bluesmanSF, Champion

  • 10815 Posts
  • 6434 Reply Likes
It's not always needed.  But if you have it, you can add it right into your explanation on the submission (in the form of links) to avoid the delay if it becomes necessary.  The other best way is to submit, then upload images here and post along with the Submission ID numbers.  While using the verification form is more secure, if there's sensitive information on the documents, it tends to take a bit longer to get seen and processed.

The Help area covers this in a few places, such as What happened to my submission?

You're very welcome and good luck! I am sure it'll get up to date soon!
6 years ago
Photo of Michelle

Michelle, Official Rep

  • 13298 Posts
  • 10781 Reply Likes
Hi Ann -

I was able to review your submissions and there were no errors or unacknowledged warnings, so it's likely that the cast credit wasn't added because this is an unreleased title and our data editors were unable to verify the credit.

As bluesmanSF suggested, the best thing you can do is post any screen grabs or evidence you have here that shows Dante Basco is attached and our staff can take another look. 
6 years ago
Photo of Ann Hagemann

Ann Hagemann

  • 5 Posts
  • 0 Reply Likes

Thank you for your reply Michelle!  We have submitted a confirmation email from his manager so hopefully that does the trick!   Thanks again!    

6 years ago
Photo of Ann Hagemann

Ann Hagemann

  • 5 Posts
  • 0 Reply Likes
HI Michelle!  Touching base again regarding our imdb A Sweet Goodbye - we forwarded an email from Dante Bascos' manager regarding him giving permission to be attached to our project.   Is there anything else we should do?  HIs name is still not posted - thanks !
6 years ago
Photo of Michelle

Michelle, Official Rep

  • 13298 Posts
  • 10781 Reply Likes
Hi Ann -

The best thing to do is post your evidence as a screen grab within the thread here, so our staff can take a look.   Otherwise, if the document is private you can provide your evidence through our Data Verification form here: http://www.imdb.com/helpdesk/data_verification
6 years ago
Photo of Ann Hagemann

Ann Hagemann

  • 5 Posts
  • 0 Reply Likes

29 Sep 2014 02:28:58 PM

Contact #11720839  

UpdateRef: 140919-212652-504000

Hello again - yes we did that a week ago - per the ref. #, etc. above - any more help greatly appreciated!   Thanks!

  • 1

Powered by Get Satisfaction